NICE CXone
Technical Support Engineer
USA - Sandy, UT
Sponsorship not specifiedDetected 23 days ago
MySQLRESTSalesforceCRMOutbound SalesCustomer SupportCadenceTCP/IPDNSFirewallVoIPCommunicationProblem Solving
About the role
- We set the highest standards and execute beyond them.
- And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.
- Our solutions utilize complex technologies, and the associated issues require deep technical knowledge and excellent problem-solving skills to resolve.
Requirements
- Associate degree or currently working towards a bachelor's degree in Computer Science, Business Information Systems, Networking or similar field, or equivalent work experience required.
- 2+ years' experience working with and knowledge in at least one of these technologies: Contact center software, Telecommunications, Computer Networking, Programming and Integrations.
Skills
- ACD/IVR, Workforce Management, Screen Recording, Analytics, Quality Management, Reporting, Outbound Dialer, etc.
- Relational Databases such as MSSQL, Oracle, MySQL, MariaDB. REST API's, SOAP API's, Scripting Logic Development, Log based fault isolation,
- C based languages, XML, JSON, etc. Browser software including IE, Chrome and developer tools
- CRM software such as Salesforce
- Understanding of networking technologies and telecommunications architecture (PBX, Carriers, VoIP, SIP, IP Routing)
- Contact center software, Telecommunications, Computer Networking, Programming and Integrations.
- Specific technologies include but are not limited to:
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This listing is sourced directly from NICE CXone's careers page and normalized into a canonical job model.