Zenoti
Senior Product Specialist - Implementation/Onboarding
Seattle, Washington, United States · Senior
Sponsorship not specifiedDetected 68 days ago
JavaScriptHTML
About the role
- Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending.
- This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.
Responsibilities
- Drive demos, walk-through and solution reviews with customers.
- Solution, design and setup proof of concepts and pilots for the high priority and large customers ensuring successful implementations.
- Identify risks based on current product capabilities; define and implement mitigation plans
- In this customer-facing role, you will need to align working hours to overlap customer timezone to build customer relationships and satisfaction by providing exceptional and timely service.
- Maintain complete documentation and follow organizational processes to ensure successful implementation of Zenoti products.
- Strong software exposure and ability to master product functionality, boil down complex requirements into coherent and viable product design and configure software solutions.
- Ability to manage and work across multiple projects.
- Strong ability to demo/train and deliver excellent customer presentations.
- Good to have knowledge of Web Design using HTML, JavaScript
Requirements
- 6-9 years of experience in Implementation and support of Enterprise products
Compensation
- Zenoti Pay Range
Benefits
- Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry.
- Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries.
Company info
- We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness.
- Work with customers to define requirements and help them adopt Zenoti solutions to streamline operations and increase revenue.
This listing is sourced directly from Zenoti's careers page and normalized into a canonical job model.