Finch Care careers
Senior Developer Success Engineer
San Francisco, New York City · Senior
Sponsorship not specified$190k-$210kDetected 114 days ago
Node.jsGitSQLRedisAPI DevelopmentRESTOAuthData EngineeringProject ManagementAccount ManagementBusiness DevelopmentAccountingCommunicationProblem SolvingMentoring
About the role
- You sit at the center of the customer experience: surfacing systemic product feedback to Engineering and Product, contributing to developer resources, and collaborating with Product and Marketing to share what you learn from the field.
Responsibilities
- Proactively manage a portfolio of strategic developer accounts, anticipating technical needs and ensuring high levels of technical satisfaction.
- Develop and implement customized engagement plans tailored to each account's maturity, integration complexity, and growth potential.
Requirements
- Experience leading or coordinating small projects across teams-you're comfortable setting direction, defining milestones, and keeping people aligned.
- 5+ years of experience in a customer-facing technical role such as Solutions Engineering, Solutions Architecture, Technical Account Management, Professional Services, or Developer Success.
- Strong diagnostic skills: you can read logs, interpret error codes, trace request flows, and resolve complex API and integration issues.
- A strong understanding of API design and development, including REST APIs, webhooks, OAuth, and data-portability patterns.
Skills
- Excellent communication skills with the ability to context-switch fluidly across developers, business stakeholders, and executives.
- Success Looks Like
- Deep exposure to payroll integrations, employee benefits ecosystems, HR systems, or accounting architecture.
- Technical end-to-end project management experience.
- Experience using Git in a professional environment.
- Finch is an equal opportunity employer.
Compensation
- $190k-$210k
Benefits
- You'll proactively manage a vital portfolio, driving critical milestones, building technical solutions, and taking ownership of account health metrics.
- Generate monitoring of key account health metrics, identify early warning signals, and take proactive action to mitigate churn risk.
- Provide domain-specific guidance to developers, leveraging solid expertise in payroll, benefits, HR systems, and the broader employment data ecosystem.
Company info
- Conduct in-depth architectural assessments of customers' employment data pipelines and deliver actionable recommendations to reduce friction, improve reliability, and optimize onboarding performance.
Apply directly at Finch Care careers →Create a free account for alerts like thisView Finch Care careers immigration profile
This listing is sourced directly from Finch Care careers's careers page and normalized into a canonical job model.