BeyondTrust
Enterprise Customer Success Manager
Remote Canada
Sponsorship not specifiedDetected 34 days ago
SwiftCybersecuritySalesforceAccount ManagementCustomer SuccessOrganizational Skills
About the role
- By leveraging Success Plan templates and internal Customer Success tools and platform, the CSM will be responsible for guiding their customers through the various milestones of the customer journey (onboarding, implementation, steady state, etc.).
- By acting as the customer's advocate and liaison, ensuring their questions, needs, and issues are met, the CSM will ensure a well-managed, positive customer experience throughout the customer's journey with BeyondTrust.
Responsibilities
- Manage escalated customer satisfaction issues as needed
Nice to have
- BeyondTrust products
- FinancialForce PSA
- They're more than just words for us.
Benefits
- Examine health check findings and ensure actions are created, tracked, and closed promptly by the teams who own them, facilitating the resolution across the various teams who own the actions.
- Experience in success plans and customer health scoring
Company info
- BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.
- BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.
- Learn more at www.beyondtrust.com.
- BeyondTrust is the global identity security leader protecting Paths to Privilege™.
- Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.
- BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies.
- We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.
- Create Success Plans for your customers, including touch points/milestones, cadences, contacts, business reviews, etc
- Determine how to drive swift, high return on investment (ROI) value for our customers' BeyondTrust purchases, and accelerate the adoption of our products
- Cross-collaborate with Sales, the Technical Account Management team, Renewals, and others to ensure BeyondTrust knows and understands our customers and their current state in using our products
- Educate our customers about upcoming opportunities, training, and webinars. Ensure they are aware of upcoming campaigns, events, and forums, and the value it brings them with their current/future investment
- Strong organizational skills and the ability to handle multiple customers in a fast-paced environment
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This listing is sourced directly from BeyondTrust's careers page and normalized into a canonical job model.