Clinically AI
Customer Support Specialist
San Diego, CA · Full-time
Sponsorship not specified$60k-$90kDetected 28 days ago
JiraStakeholder ManagementHubSpotCRMAuditingCustomer SuccessCustomer SupportLeadershipCommunicationCollaborationProblem Solving
About the role
- This is not a traditional call-center role focused solely on answering tickets and resolving basic issues.
- You will work at the center of customer experience, technical troubleshooting, workflow optimization, and cross-functional collaboration.
- This role requires balancing empathy with execution.
Responsibilities
- Customer Empathy & Relationship Building.
- You can de-escalate challenging situations, build trust quickly, and guide conversations toward productive outcomes while maintaining efficiency and professionalism.
- You follow through consistently, maintain strong organizational habits, and ensure customers never feel abandoned during the support process.
- You can effectively manage multiple conversations, competing priorities, and ongoing investigations while balancing urgency, customer impact, and quality of service.
- You can translate customer concerns into structured feedback and partner closely with engineering, implementation, client success, and leadership teams.
- You understand that scalable support requires structure, repeatability, and strong attention to detail.
- You are comfortable operating in ambiguity, moving quickly, adapting to change, and helping create structure as systems and processes continue to evolve.
- Active daily user of AI tools in your own workflow
Nice to have
- Experience supporting enterprise software platforms or B2B SaaS products
- Experience documenting workflows, troubleshooting processes, or knowledge-base content
- Experience in startup or high-growth company environments
Compensation
- We offer competitive compensation, healthcare coverage, and flexible time off.
Benefits
- Rapid Learning & Adaptability.
- You thrive in environments where priorities evolve and continuous learning is expected.
- 2+ years of experience in customer support, technical support, customer success, operations, or client-facing roles within SaaS, healthcare technology, software, or technology-enabled environments
Company info
- You genuinely care about helping customers succeed.
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This listing is sourced directly from Clinically AI's careers page and normalized into a canonical job model.