PAXAFE
Customer Success Manager
Indianapolis, IN, Remote (United States)
Sponsorship not specifiedDetected 19 days ago
PythonData StructuresPostgreSQLAzureLLMsAgentic AIProduct ManagementProduct StrategyProject ManagementSupply ChainLogisticsERPCustomer SuccessAdaptabilityOrganizational SkillsGxP
About the role
- This role is fundamentally project management-driven.
- You'll act as the central point of coordination across customer stakeholders, internal teams, and technical systems.
- You don't need to be an engineer, but you should be technically fluent - comfortable working with APIs, integration workflows, and data structures - and able to bridge the gap between business, operations, and engineering.
Responsibilities
- Lead end-to-end customer implementations across PAXAFE's platform (Command Center, Lane Qualification, Auto Product Release, Risk Intelligence), with a strong focus on timeline, scope, and delivery quality.
- Own project management responsibilities - building project plans, managing milestones, tracking risks, and ensuring accountability across internal and external stakeholders.
- Manage complex integration projects involving APIs, webhooks, IoT devices, and third-party systems (e.g., ERP, WMS, TMS, telematics).
- Drive ongoing customer programs as clients expand their control tower capabilities - managing new integrations, feature rollouts, and optimization initiatives.
- Partner closely with Product and Engineering to resolve blockers, refine requirements, and ensure scalable, high-quality deployments.
- Build repeatable processes and frameworks to scale implementations across a growing customer base.
- PAXAFE is backed by great VCs (Framework Venture Partners, Ubiquity Ventures, Venture53, RoseCliff Ventures, etc.) and CVCs (Microsoft M12, Northwestern Mutual, Greenlight Re)
- The Role We're looking for a Customer Success Manager (Implementation Lead) to drive successful deployments and long-term value for PAXAFE's life sciences and logistics customers.
- You will lead complex, cross-functional implementations for pharmaceutical and biotech customers, ensuring integrations, data flows, and operational processes come together seamlessly.
- Support training, documentation, and enablement for both customers and internal teams.
Requirements
- Who We're Looking For 6-15 years of experience in Project Management, Customer Success, or Implementation roles within SaaS, pharma, or supply chain environments.
Nice to have
- Domain experience in life sciences, pharma, biotech, or regulated supply chains is strongly preferred.
Benefits
- PAXAFE's vision is to become the backend intelligence infrastructure that powers every temperature, time and value-sensitive shipment in the world.
- Competitive salary, equity, five weeks
Company info
- Act as the primary point of contact for customers during implementation and expansion phases - ensuring clarity, momentum, and trust.
- Experience working with enterprise customers and regulated environments (GxP, compliance-driven processes) is a strong plus.
This listing is sourced directly from PAXAFE's careers page and normalized into a canonical job model.