Jobgether
Senior Manager, Enterprise Customer Success
US · Senior
Sponsorship not specified$111k-$150kDetected 20 hours ago
ComplianceProject ManagementJiraSalesforceAccount ManagementProcess ImprovementCustomer SuccessCadenceLeadershipCommunicationPublic SpeakingOrganizational Skills
About the role
- The successful candidate will establish operational frameworks, strengthen customer relationships, and help maximize retention and expansion opportunities.
- This role combines people leadership, strategic account management, process optimization, and cross-functional collaboration.
- The ideal leader is highly organized, data-driven, and passionate about creating exceptional customer experiences in a fast-growing technology environment.
Responsibilities
- Chance to lead impactful customer success initiatives with enterprise partners.
- Lead, coach, and develop a high-performing team of Enterprise Customer Success Managers supporting strategic enterprise accounts.
- Build and implement scalable customer success processes, workflows, and operating frameworks.
- Establish and manage a structured Quarterly Business Review (QBR) cadence focused on demonstrating ROI, uncovering opportunities, and strengthening partnerships.
- Drive account mapping strategies to strengthen stakeholder relationships and improve executive alignment.
- Partner closely with Sales teams on renewals, expansion opportunities, cross-sell initiatives, and commercial growth strategies.
- Collaborate with Product and UX teams by translating enterprise customer feedback into actionable product improvements.
- Create executive-level reporting, presentations, and recommendations that support strategic decision-making.
- Develop team capabilities in strategic selling, relationship management, executive communication, and enterprise account growth.
Requirements
- 8+ years of experience in B2B SaaS Customer Success, Enterprise Account Management, Strategic Consulting, or a related field.
- 3+ years of direct people management experience leading enterprise customer success teams.
- Experience managing and growing large enterprise customer portfolios, including multi-million-dollar revenue books of business.
- Exceptional communication, presentation, and storytelling skills with the ability to influence internal and external stakeholders.
- Ability to operate effectively in fast-paced, evolving environments while creating structure from ambiguity.
Nice to have
- Experience with customer success platforms such as Gainsight, Totango, ChurnZero, or similar tools preferred.
- Familiarity with Salesforce, JIRA/Atlassian, and productivity tools such as Google Workspace or Microsoft 365 preferred.
- Experience in retail technology, e-commerce, or cannabis commerce environments is a plus.
Compensation
- Competitive annual salary range of approximately $111,000 - $150,000 depending on experience and qualifications.
Benefits
- Equity opportunities through stock option programs.
- Comprehensive medical, dental, and vision benefits.
- Flexible vacation and sick leave policies.
- Opportunity to work remotely in a flexible and collaborative environment.
- Develop customer health scoring models and leading indicators to proactively identify risks and prevent churn.
Company info
- We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.
- Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
- The final decision and next steps (interviews, assessments) are managed by their internal team.
- We appreciate your interest and wish you the best!
- Why Apply Through Jobgether?
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This listing is sourced directly from Jobgether's careers page and normalized into a canonical job model.