Virtuous

Virtuous

Product Operations Manager

Remote, USA

Sponsorship not specifiedDetected 5 days ago
RailsCRMCustomer SuccessCommunication

About the role

  • Virtuous serves thousands of nonprofits, and every day those teams tell us something true about our product.
  • Signal comes in, and it leaves as clear, prioritized work that engineering can act on.
  • The job is scoped to an area, but it works horizontally: you sit between Product, Engineering, CX, and G2M, and you are the reason those four groups are looking at the same reality.

Responsibilities

  • You build and tune the AI powered pipelines that enrich, tag, cluster, and summarize unstructured feedback into trackable work.
  • You partner with engineering on tooling and evals so synthesis quality measurably improves instead of quietly stagnating.
  • You own the weekly round up of improvements and fixes that feeds the changelog on the product hub, so what we shipped is visible.
  • You partner with CX and Revenue to run structured programs that generate high signal feedback by design: customer and partner advisory cohorts, early access, user groups.
  • Metrics. You own the numbers that prove the loop works: time from signal to well defined input, signal quality, patterns converted into permanent fixes, customer satisfaction, and automation.

Requirements

  • You bring the evidence and the ranking, and you are expected to have a view.
  • You are the person who knows what is actually moving in your area week to week, so you make sure those connections happen and nothing ships silently.
  • You have built prompt and agent workflows yourself.
  • You are scoped to a product area but the job only works if you are trusted by CX, G2M, and Engineering.
  • You are obsessed with making it easy for other people to do great work.
  • You have built AI enabled workflows yourself.
  • You have written the prompts, tested them against reality, and shipped something people actually use.
  • You are energized rather than annoyed by messy input.
  • You have real customer empathy and you are willing to get in the weeds.
  • You can turn a messy customer story into something an engineer can act on without losing what mattered about it.

Nice to have

  • fundraising technology, nonprofit CRM, or the nonprofit sector.
  • Experience with feedback tooling, familiarity with Linear.
  • Program management / systems + operational instincts
  • Engineers open their queue to prioritized, well defined, context rich work
  • The changelog is current
  • CX and G2M can see what changed and speak to it without asking anyone
  • A meaningful share of the first pass runs on workflows you built, and that share is growing
  • PMs are spending their time on discovery and shipping instead of firefighting

Compensation

  • 401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days

Benefits

  • 401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days
  • We value our employee's work-life balance and encourage taking advantage of Unlimited PTO
  • Supportive time off including paid volunteer days and company holidays
  • Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
  • 12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)

Company info

  • Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving.
  • Our talented team is driven to disrupt the status quo in the nonprofit sector. We are hungry, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences to the world's leading nonprofits
  • We also recognize the importance of giving back and making a difference in the communities where we live and work. That's why we practice radical generosity by volunteering at nonprofits or going the extra mile for our team and the customers we serve. We take our work seriously, but we don't take ourselves too seriously. We believe that life is too short not to love what you do.
  • The ideal candidate for Virtuous embodies our values by:
  • Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors.
  • We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving.
  • Our talented team is driven to disrupt the status quo in the nonprofit sector.
  • We are hungry, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences to the world's leading nonprofits
  • We also recognize the importance of giving back and making a difference in the communities where we live and work.
  • That's why we practice radical generosity by volunteering at nonprofits or going the extra mile for our team and the customers we serve.
  • We take our work seriously, but we don't take ourselves too seriously.
  • We believe that life is too short not to love what you do.
  • Asking questions with a spirit of curiosity
  • Giving feedback freely with candor & grace, welcoming it in return
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This listing is sourced directly from Virtuous's careers page and normalized into a canonical job model.