Wing
Head of UX Design and Research
Palo Alto, California · Senior · Full-time
Sponsorship not specified$304k-$323kDetected 63 days ago
Graphic DesignUX DesignStakeholder ManagementLogisticsResearchLeadershipCommunicationMentoring
About the role
- This role is hybrid based in Palo Alto, CA.
- Your mandate is to move beyond traditional digital paradigms to solve the unique challenges of the physical-digital intersection.
- Map and improve the end-to-end service journey, ensuring smooth handoffs between automated systems and human operators
Responsibilities
- Drive deep-dive insights into how users perceive and interact with autonomous technology in their daily lives
- Craft seamless interfaces for our mobile applications and building robust integration frameworks for our global partners
- Optimize the complex service blueprints that connect ground operations, hardware maintenance, and real-time delivery logistics
- Design the sophisticated toolsets used by operators to monitor and manage a global fleet of autonomous aircraft
- Manage and grow a team of UX Designers and Researchers, fostering an environment of innovation and rigorous user testing
- Define the design language for the entire Wing ecosystem-from the app a customer uses to order a meal, to the dashboard a merchant uses to fulfill it, to the internal tools used to clear it for takeoff
- Collaborate with cross-functional leads to navigate the complex regulatory and technical landscapes of the drone industry, ensuring design is a key driver of Wing's strategic objectives
- Experience designing for AI-powered systems, automation, or other agentic technologies where building user trust is critical
- Proven track record of managing and scaling a multi-disciplinary design team across multiple, interconnected product surfaces or focus areas
Requirements
- 15+ years of experience in UX and/or product management, with a track record of launching impactful products7+ years of experience leading, mentoring, and scaling high-performing product teams.
- BA/BS degree in Design (e.g., interaction, film, graphic, visual communications, product) or a related field or equivalent practical experience.
Nice to have
- Wing offers drone delivery as a safe, fast, and sustainable solution for last mile logistics.
- Consumer appetites for on-demand services are increasing, but current delivery methods are inefficient, costly, and contribute to road accidents and air pollution.
- Wing's fleet of highly automated delivery drones can transport small packages directly from businesses to homes on-demand, in minutes.
- If you're ready to do the greatest work of your life, come join us.
Compensation
- $304,000 - $323,000 USD
Benefits
- Deep experience setting vision and strategy for design challenges
- The US base salary range for this full-time position is the salary range below + bonus + equity + benefits.
Equal opportunity
- Wing is an equal opportunity employer and it is Wing's policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.
- If you have a need that requires accommodation during the interview process due to a disability or special need, please let us know by completing our Candidate Accommodations Request Form.
This listing is sourced directly from Wing's careers page and normalized into a canonical job model.