Movement Mortgage

Senior Customer Experience Manager - Technology

Indian Land, South Carolina, USA · Senior

Sponsorship not specified$115k-$130kDetected 64 days ago

Customer SupportLeadershipCommunicationCollaborationProblem Solving

About the role

Join the company defining what it means to be an Impact Lender!
In 2023, we pioneered again, helping launch Impact Lending - a new category of lending.
Any mortgage lender that commits at least 10% of its profits to helping the neighborhoods it serves is an Impact Lender.

Lead and support the day-to-day operations of the technology support team, ensuring employees receive timely, professional, and customer-focused guidance.
Oversee helpdesk and support operations to ensure issues are resolved efficiently while maintaining high levels of customer satisfaction.
Serve as the primary point of escalation for complex or urgent support concerns, helping drive resolution through collaboration and accountability across teams.
Partner with internal departments and business leaders to understand employee needs and deliver support solutions that improve productivity and the overall workplace experience.
Work closely with infrastructure, application support, and other technology teams to ensure systems and services operate smoothly and reliably for end users.
Mentor, coach, and develop support staff by promoting teamwork, professional growth, innovation, and a strong commitment to customer service.
Monitor service trends, user feedback, and support metrics to identify opportunities for improving processes, communication, and service delivery.
Lead initiatives that simplify the support experience through automation, self-service resources, and proactive communication.
Help ensure technology support practices align with organizational policies, data privacy standards, and security requirements.
Prepare and share operational updates, service insights, and recommendations with leadership to support informed decision-making and continuous improvement efforts.

Bachelor's degree or equivalent professional experience in technology support, business operations, customer experience, or a related field.
4+ years of experience leading support or service-focused teams, with a strong track record of delivering exceptional customer and employee experiences.
Strong problem-solving and decision-making skills, with the ability to remain calm and customer-focused during high-priority situations.

www.movement.com.
The above statements are intended to describe the general nature and level of work being performed by persons assigned to this position.
They are not intended to be an exhaustive list of all associated responsibilities, skills, efforts, or working conditions.

Medical, Dental, Vision, Life, Disability, Critical Care, Hospitalization, HSA, FSA, DCFSA and QTE
Plan staffing and resource allocation to maintain consistent support coverage during high-demand periods, projects, and after-hours needs.

June 15, 2026
We're definitely not your average mortgage company.
When you're ready to grow your career AND your impact, we're ready for you.
We're also one of the nation's top lenders and are redefining corporate culture.
We work hard, we have fun, we invest in our people and we make a difference.
Sound like a plan?
Learn more at www.movement.com.

This listing is sourced directly from Movement Mortgage's careers page and normalized into a canonical job model.