kiln
Member Success Associate
Boise, Idaho
Sponsorship not specifiedDetected 20 days ago
CRMSalesBusiness DevelopmentPipeline ManagementCustomer SupportCommunicationTime ManagementAdaptabilityMicrosoft Office
About the role
- You'll serve as a primary point of contact for prospective and current members, guiding them through the sales, onboarding, and membership experience while helping cultivate a thriving, connected community.
- Ensure the space operates efficiently while promoting Kiln's services, events, and community initiatives.
- As a Member Success Associate, You Will:
Responsibilities
- We deliver an exceptional experience that elevates the performance and lifestyle of our members through an ecosystem of people, products, places and spaces.
- Embody Kiln's mission and core values through exceptional service and relationship building.
- Build and maintain a welcoming, collaborative community that encourages meaningful member connections.
- Support membership growth by creating an outstanding sales and onboarding experience.
- Support the Community Director in driving occupancy and membership growth while maintaining profitability.
- Build and maintain a healthy sales pipeline through outreach, follow-up, networking, events, and relationship building.
- Partner with the Business Development team to manage inbound leads, scheduled tours, and sales opportunities.
- Support member renewals, quarterly check-ins, and opportunities to grow existing member accounts.
Nice to have
- 0-2 years of experience in customer service, hospitality, sales, administrative support, or another community-facing role.
- A four-year college degree is preferred but not required.
- Experience in customer service, sales, event coordination, or relationship management is a plus.
- Excellent verbal and written communication skills.
- Strong organizational, time management, and multitasking abilities.
- A relationship-first mindset with a passion for creating exceptional member experiences.
- Proficiency with Google Workspace, Microsoft Office, Slack, Asana, and the ability to quickly learn new software platforms.
- Integrity, dependability, accountability, self-awareness, strong work ethic, and empathy.
Company info
- Our mission is to change the world within the workplace, elevating the quality of life for our members and enabling teams to build in new and creative ways.
- Our community lifts individuals, facilitates learning, and is creating a collective that is capable of things we cannot imagine.
- A Warm Host: You naturally make others feel welcome, ensuring every member interaction is friendly, supportive, and leaves a positive impression.
- Detail-Oriented & Proactive: You notice what needs to be done before being asked and take pride in keeping things running smoothly.
- Organization is your superpower.
- A Team Player: You thrive in collaborative environments, helping your team and members succeed through excellent communication and a helpful attitude.
- Eager to Learn: You are adaptable and excited to grow with a dynamic team in a fast-paced, innovative environment.
This listing is sourced directly from kiln's careers page and normalized into a canonical job model.