simplisafe

simplisafe

Outdoor Security Monitoring Specialist Evening/Overnight Shifts (Starting at $21/hr, On-Site)

Henrico, VA

Sponsorship not specifiedDetected 6 days ago
ExcelCommunicationCollaborationTime ManagementMicrosoft Office

About the role

  • About SimpliSafe We're a high-tech home security company that's passionate about protecting the life you've built.
  • Ours is a no-ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities, and make a huge impact on the lives of all those that we protect.
  • The target hourly pay rate for this role is $21.

Responsibilities

  • Enter clear and concise data in computer system database to maintain logs and records of calls, activities and other account information
  • The ability to maintain self composure while providing a level of comfort and assurance during high intense emergency situations
  • Strong work ethic and the drive to contribute to company goals
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Lift As We Climb - A track record of investing in developing others and helping others succeed.
  • Building deep empathy for customers and developing strong, long-term relationships with them.
  • A track record of investing in developing others and helping others succeed.

Requirements

  • Obtain multiple state regulatory licensing during the new hire training program and participate in all required renewal training to maintain multiple state regulatory licenses

Nice to have

  • High School Diploma or equivalent
  • Ability to pass multiple state licensing background checks and monitoring related exams
  • 6 months to 12 months of prior monitoring experience is preferred
  • Proficiency in basic computer programs, including Microsoft Office and Excel
  • The ability to use judgment and decision-making skills to evaluate situations, establish priorities, and resolve matters
  • Ability to prioritize in a fast-paced environment and excellent time management skills
  • Ability to multitask with different, and sometimes conflicting, events happening at the same time
  • Proven record of outstanding attendance and timeliness in a structured environment

Compensation

  • We use a market-based compensation approach to set our target hourly pay rate and make adjustments annually.

Company info

  • Provide top-tier monitoring support to all customers with a goal of every home secure
  • Receive and respond to multiple emergency and non-emergency camera events by interacting with customers directly or via email communication
  • We are currently hiring for Day, Evening, and Overnight shifts. It requires 2 weeks of day training.
  • Customer Obsessed - Building deep empathy for customers and developing strong, long-term relationships with them.
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This listing is sourced directly from simplisafe's careers page and normalized into a canonical job model.