Culture Amp
Senior Customer Success Manager, Commercial
Chicago, IL · Senior
Sponsorship not specified$70k-$80kDetected 1 day ago
Computer VisionCanvaSalesforceAccount ManagementRecruitingPerformance ManagementCustomer SuccessResearchCommunicationCollaborationMentoring
Stay score
odds of building a lasting career here
35Risky
Cap-exempt (no lottery)0
Sponsors this role75
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
Level I$113,5681 entry
Level II$152,1522 entries
Level III$190,7153 entries
Level IV$229,2994 entries
The bottom of this range ($70,000) is below the Level I prevailing wage of $113,568. An H-1B cannot be filed below the prevailing wage, so an offer at the floor of this band could not be sponsored as posted.
DOL prevailing wage, 2026-27 wage year · Financial Managers (11-3031) · Chicago-Naperville-Elgin, IL-IN. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
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About the role
- We're big believers in the power of IRL, so for most roles we ask Campers to work from their local Culture Amp office an average of 2 days a week to unlock connection, pace and culture together.
- Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day.
Responsibilities
- Build Success Plans, and drive QBRs with HR leaders (CPOs/CHROs), aligning platform use to business and people goals.
- create and execute mitigation and growth plans in partnership with Account Management and Renewals.
- Coordinate and support the right internal experts at the right moments
- ensure seamless handoffs from/to sales & customer experience to deliver against customer objectives.
- Leverage AI-driven tools (e.g., Gemini, Gong, Glean) to synthesize customer insights, refine strategic communication, and proactively identify signals that drive better customer outcomes
- Document key moments and decisions in our system of record (e.g., Vitally/Salesforce), track value and renewal progress, and communicate clearly and often.
- Coordinate and support the right internal experts at the right moments; ensure seamless handoffs from/to sales & customer experience to deliver against customer objectives.
- Confidently run customer kick‑offs, QBRs, project meetings, risk mitigation plans; support renewal and expansion motions in collaboration with account managers and renewals to influence GRR and growth goals.
- Develop a plan for how you'll hit your quarterly GRR and Expansion targets.
- Proven ability to manage 70-80+ diverse Mid‑Market accounts, driving adoption, retention, and expansion with clear, measurable outcomes.
Requirements
- Data storytelling: you can translate usage data, benchmarks, and people insights into clear narratives and recommended actions tied to business outcomes.
Skills
- Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia.
- Culture Amp has been recognized as one of the world's top private cloud companies by Forbes and most innovative companies by Fast Company.
- For more information visit cultureamp.com.
- How you can help make a better world of work
- 3-6 years of experience in Customer Success or Account Management within SaaS, ideally with 2 years directly tied to revenue outcomes.
- Consultative, empathetic, and persuasive-able to tailor your message from admins to executives and inspire action.
- Equity through our Employee Share Option Program, so you can share in our long-term success
- Learning programs and coaching to help you thrive and grow
- Inclusive parental leave from day one
- A MacBook and budget to set up your home workspace, enabling flexibility
- Five annual social impact days to to give back to causes that matter to you
Compensation
- Five annual social impact days to to give back to causes that matter to you
Benefits
- We offer competitive pay and a total rewards package designed to support you at work and in life.
- Quarterly refresh days, an extended end-of-year break and a monthly allowance to support your wellbeing and lifestyle
- Medical insurance coverage for you and your family (Available for US & UK only)
- Do not include any medical or health information in this email.
- Proactively drive adoption by monitoring product usage and health to identify risks and expansion opportunities
Company info
- Join us on our mission to make a better world of work.
- Own a book of primarily Named Commercial (Mid‑Market ~400 -1,000 employees) customers and are accountable for exceeding quarterly Gross Revenue Retention (GRR) and growth targets.
- Enable customers on Culture Amp and the broader people & culture domain
- deliver strategic guidance that accelerates adoption and value realization for customers tied to their business goals.
- Coach customers through challenging conversations, set realistic expectations, and resolve escalations in partnership with internal leaders.
- Advocate for customers internally by sharing insights and structured feedback to Product and Engineering to improve experience and outcomes.
- Enable customers on Culture Amp and the broader people & culture domain; deliver strategic guidance that accelerates adoption and value realization for customers tied to their business goals.
- Deeply understand top 20% of customers, what they do and how our platform drives their business outcomes
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This listing is sourced directly from Culture Amp's careers page and normalized into a canonical job model.