Workato

Workato

Senior Instructional Designer

Palo Alto, California · Senior

Sponsorship not specifiedDetected 1 day ago
Agentic AICustomer SuccessLeadershipCommunicationCollaboration

About the role

  • A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato's cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale.
  • With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business.
  • To learn more, visit www.workato.com Why join us?

Responsibilities

  • Product Enablement: Collaborate with Product, Engineering, and Customer Success to ensure training aligns with customer lifecycle, GTM strategies, product capabilities and roadmap.
  • Cross-Functional Collaboration: Work with Product, Engineering, Customer Success, and SMEs as a trusted partner who can clarify technical requirements and ensure alignment with roadmap and customer needs
  • Agentic Thought Leadership: Stay current with AI, automation, and agentic trends to ensure Workato's training is innovative and market-leading.Workato Genie - Design time
  • Collaborate with Product, Engineering, and Customer Success to ensure training aligns with customer lifecycle, GTM strategies, product capabilities and roadmap.
  • Stay current with AI, automation, and agentic trends to ensure Workato's training is innovative and market-leading.Workato Genie - Design time
  • Design evaluation mechanisms to capature data and feedback to drive continuous improvement.

Requirements

  • Collaboration: Experience working cross-functionally with Product, Engineering, and Customer Success teams.
  • Experience with low-code/no-code platforms, automation, or AI-driven products.
  • Familiarity with Workato or similar integration/automation tools.
  • Experience creating digital media (e.g. simulations, animated video, graphics, etc.)
  • Develop robust assessments, knowledge checks, and performance-based evaluation materials that measure learner proficiency.
  • Assessment & Certification: Develop robust assessments, knowledge checks, and performance-based evaluation materials that measure learner proficiency.

Skills

  • About Workato
  • To learn more, visit www.workato.com
  • Why join us?
  • Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles.
  • If this sounds right up your alley, please submit an application.
  • Business Insider named us an "enterprise startup to bet your career on"
  • Forbes' Cloud 100 recognized us as one of the top 100 private cloud companies in the world

Benefits

  • Curriculum Design: Develop and maintain learning paths, courses, and microlearning modules focused on Workato products (e.g. Agent Studio, Enterprise MCP, API Platform).
  • Scenario-Based Learning: Design practical labs and real-world scenarios (e.g., building and managing Genies, configuring skills, building data orchestration workflows) to drive practical understanding.
  • Proven experience designing technical learning content for SaaS, automation, or AI products.
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This listing is sourced directly from Workato's careers page and normalized into a canonical job model.