Truist
Merchant Services Loss Prevention Analyst
Wilson, NC · Part-time
Sponsorship not specifiedDetected 1 day ago
AccessibilityOutbound SalesExcelLeadershipCommunicationProblem SolvingMicrosoft Office
About the role
- If you want to apply, click the Apply Now button at the top or bottom of this page.
- If you have a disability and need assistance with the application, you can request a reasonable accommodation.
Responsibilities
- Conduct fraud investigations, perform client outreach, perform loss mitigation strategies and pursue recovery in an effort to minimize losses for the line of business.
- Develop and maintain relationships with internal and external partners, including other institutions, law enforcement s and others involved in the investigation of merchant fraud in order to gain assistance in investigations and fully review loss events.
- Serve as liaison with internal and external partners, including information/training from the industry, Financial Crimes or law enforcement regarding schemes that may result in a loss to the Bank.
Requirements
- Experience making outbound calls to review and discuss account information with a client and to provide merchant outreach to prevent future loss
- Ability to understand and recognize data patterns and trends
- Ability to review analytical data and make expert recommendations to management
- Demonstrated proficiency in basic computer applications such as Microsoft Office software products, specifically excel
- If you already have a profile with us, you can log in to check status.
- Required Qualifications:
- Bachelor's degree, or equivalent education and related training or experience
- 3 or more years of Merchant Services / Payment Industry related experience, including familiarity with Card Association rules around chargebacks, pre-arbitration disputes and EMV Shift liability
- 3 or more years of transaction monitoring/detection/fraud prevention experience
- Excellent analytical, problem solving skills and attention to detail in documenting outcomes in work product
- Excellent verbal and written communication skills
- Preferred Qualifications:
- General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
- Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.
Nice to have
- Experience in utilizing the TSYS CBOS Risk Module
- Truist is a Drug Free Workplace.
- EEO is the Law E-Verify IER Right to Work
Compensation
- Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.
Benefits
- Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
- For more details on Truist's generous benefit plans, please visit our Benefits site.
- Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.
Visa & Work Authorization
- Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or o
This listing is sourced directly from Truist's careers page and normalized into a canonical job model.