Miratech1

Genesys Cloud Architect

Arizona City, AZ, United States · Internship

Sponsorship not specifiedDetected 105 days ago

RESTMachine LearningSalesforceCRMLoad BalancingVoIPLeadershipCommunicationMentoring

About the role

Company Description Miratech helps visionaries change the world.
Miratech has coverage across 5 continents and operates in over 25 countries around the world.
Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Lead the end-to-end architecture and design of Genesys Cloud CX solutions
Translate business requirements into scalable, secure, and high-performing technical designs
Define and drive the technical roadmap for contact center and CX platforms
Collaborate with enterprise architects and other technology teams to ensure seamless integration across systems
Provide hands-on technical leadership across solution design, development, testing, and deployment phases
Strong background in infrastructure planning, solution design, deployment, and lifecycle management, ensuring high availability and performance
Today, we support digital transformation for some of the world's largest enterprises.
By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business.
collaborate on impactful projects for top global clients and shape the future of industries.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.

7+ years of experience in contact center technologies, with strong expertise in Genesys Cloud CX solutions
Proven experience in designing and delivering large-scale cloud contact center solutions
Strong knowledge of: IVR, call flows, and routing strategies
Hands-on experience with API integrations (REST/SOAP) and microservices architecture
Experience integrating Genesys Cloud CX with CRM platforms such as Salesforce, Microsoft Dynamics, or ServiceNow
Deep knowledge of SIP infrastructure, including SIP protocol, Session Border Controllers (SBCs), and load balancing approaches

Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
In this role, you will be responsible for defining the technical vision, designing scalable and resilient architectures, and ensuring alignment with business objectives and enterprise technology strategy.

join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
make the most of the flexibility that comes with remote work.
be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
We are a global IT services and consulting company that brings together enterprise and start-up innovation.
We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

This listing is sourced directly from Miratech1's careers page and normalized into a canonical job model.