Blacksky
Vice President, Customer Operations
Herndon, VA · Exec · Full-time
Work authorization required$15k-$20kDetected 19 days ago
Stakeholder ManagementAccount ManagementBusiness DevelopmentForecastingCustomer SuccessLeadershipCommunicationCollaborationPublic SpeakingRemote Sensing
About the role
- BlackSky's data enables governments and businesses to see, understand and anticipate change as it happens, giving them the ultimate strategic advantage so they can act quickly.
- Your choice! - Awesome swag BlackSky is committed to hiring and retaining a diverse workforce.
Responsibilities
- Lead and scale multidisciplinary customer-facing organizations globally.
- Develop operational processes, KPIs, and performance dashboards that measure satisfaction and drive improvements.
- Recruit, mentor, and develop customer-centric teams across multiple regions.
- Lead complex, high-touch, technical customer engagements with long lifecycle demands.
- Drive strategies that maximize customer retention, recurring revenue, and account expansion.
- Partner closely with Sales and Business Development to ensure seamless customer success and expansion.
- Translate complex technical concepts to support decision-making for non-technical audiences.
- Design and optimize onboarding, support, and retention processes across the full customer lifecycle.
- Lead incident management, service reliability, and quality assurance initiatives.
- Work closely with Sales, Product, Engineering, Marketing, and Executive Teams to support strategic priorities.
Requirements
- Domestic and international travel as required (typically 15-20%) to support customer engagements, team activities, and executive meetings.
- Ability to work across multiple time zones and global teams
Compensation
- 15 days of PTO, 11 Company holidays, four Floating Holidays (pro-rated based on hire date), one day of paid volunteerism leave per year, parental leave and more
Benefits
- BlackSky for full-time benefits eligible employees includes:
- Medical, dental, vision, disability, group term life and AD&D, voluntary life and AD&D insurance
- BlackSky pays 100% of employee-only premiums for medical, dental and vision and contributes $100/month for out-of-pocket expenses!
- 15 days of PTO, 11 Company holidays, four Floating Holidays (pro-rated based on hire date), one day of paid volunteerism leave per year, parental leave and more
- Flexible Spending Accounts
- Employee Stock Purchase Program
- Build customer health metrics and forecasting models to track experience, usage, and growth potential.
- Translate BlackSky's corporate vision into a cohesive customer operations strategy.
Company info
- Build and maintain trusted relationships with domestic and international government and commercial customers.
- Communicate effectively with executive-level and technical stakeholders.
- Apply knowledge of remote sensing, geospatial analytics, and space-based intelligence solutions to customer needs.
- Guide discussions on SLAs, data delivery, system integrations, and operational workflows.
Equal opportunity
- BlackSky is committed to hiring and retaining a diverse workforce.
- Equal Opportunity/Affirmative Action Employer.
Visa & Work Authorization
- citizen, lawful permanent resident of the U
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This listing is sourced directly from Blacksky's careers page and normalized into a canonical job model.