LSINC

Lead Field Service Technician - Direct-to-Object Printing

Madison, Madison County

Sponsorship not specifiedDetected 7 days ago

CRMCustomer SupportRoboticsPLCControlsLeadershipCommunicationProblem SolvingMentoringMicrosoft Office

About the role

Continuous Improvement: Participate in product testing, validation efforts, and field evaluations to help improve equipment reliability, serviceability, and customer experience.

Technical Leadership: Utilize advanced electro-mechanical troubleshooting skills to diagnose, repair, and optimize direct-to-object digital printing equipment.
Installation & Commissioning: Lead equipment installations, startup activities, calibrations, and customer acceptance testing to ensure successful deployment and operation of LSINC equipment.
Advanced Problem Solving: Perform root cause analysis on recurring equipment issues and collaborate with Engineering, Manufacturing, and Applications teams to recommend corrective actions and product improvements.
Technical Documentation: Maintain detailed service reports, troubleshooting records, and customer communications.
Assist in developing service procedures, troubleshooting guides, and best practices documentation.
Mentorship & Team Support: Provide guidance and knowledge-sharing to less experienced technicians and support cross-functional teams with technical expertise when needed.
Lead Field Service Technician - Direct-to-Object Printing
Join LSINC Corporation, an innovative leader in direct-to-object digital printing technology and become a key member of our growing customer support team.
Perform root cause analysis on recurring equipment issues and collaborate with Engineering, Manufacturing, and Applications teams to recommend corrective actions and product improvements.
Maintain detailed service reports, troubleshooting records, and customer communications.

Ability to independently troubleshoot complex electrical, mechanical, pneumatic, and software-related issues.
Experience installing, servicing, or troubleshooting industrial equipment, automated machinery, digital printing systems, packaging equipment, robotics, CNC equipment, or similar technologies.
Ability to read and interpret electrical schematics, wiring diagrams, technical drawings, and service manuals.

Experience supporting industrial inkjet or digital printing equipment.
Knowledge of color management, RIP software, workflow automation, or print production environments.
Experience with PLC-controlled equipment, motion control systems, sensors, pneumatics, and industrial networking.
Military technical experience in electronics, aviation maintenance, communications, or related specialties.
Associate degree or technical certification in electronics, industrial maintenance, mechatronics, engineering technology, or a related field.
Work with cutting-edge direct-to-object printing technologies.
Travel to customer sites across the United States and internationally.
Solve challenging technical problems and directly influence customer success.

Serve as a technical resource for complex service issues and assist in identifying long-term corrective actions.

As a Lead Field Service Technician, you will serve as one of LSINC's primary technical experts in the field, supporting customers throughout the lifecycle of their equipment.
Customer Training & Consultation: Deliver comprehensive training to customers on equipment operation, preventative maintenance, digital file preparation, workflow optimization, and production best practices.
We are seeking an experienced Lead Field Service Technician who thrives in a customer-facing environment and enjoys solving complex technical challenges.
This position is ideal for a highly skilled electro-mechanical professional who can independently install, troubleshoot, repair, and optimize advanced digital printing systems while serving as a trusted technical advisor to customers around the world.
Deliver comprehensive training to customers on equipment operation, preventative maintenance, digital file preparation, workflow optimization, and production best practices.

This listing is sourced directly from LSINC's careers page and normalized into a canonical job model.