PLACE

Implementation Project Manager

Bellingham, WA

Sponsorship not specified$14k-$21kDetected 20 days ago

Project ManagementCRMCustomer SuccessLeadershipCommunicationOrganizational Skills

About the role

We hold ourselves to a high standard - accurate, on time, and error free - every time.
If you thrive on ownership, run a tight project, and genuinely care about the experience clients have, this is your PLACE.
You communicate proactively, not reactively, and your clients always know where things stand.

Own the client experience throughout onboarding, serving as the primary point of contact and maintaining proactive, timely communication at every stage - including the initial intro call and regular progress updates
Own and maintain the client's Arrows onboarding plan, keeping every phase, task, and internal milestone accurate and current from kickoff through go-live
Manage the full contact data import process, from gathering client files and business information through data cleanup, Import team coordination, and client review
Coordinate MLS approval and website or design requests, translating requirements into clear client-facing guidance and ensuring the final product meets quality expectations
Identify at-risk accounts early and proactively implement solutions based on client feedback to reduce churn and keep onboarding on track
Partner with the leadership team to build and maintain process and training documentation, and to identify and implement improvements that enhance the customer experience
This is YOUR CHANCE to own the client experience from the moment a sale closes to the moment a client goes live.
As our Implementation Project Manager, you will be the face of Brivity for every new client, the project lead who keeps every stakeholder aligned, and the quality bar that ensures nothing slips through the cracks.
You own things - fully, from kickoff to go-live - and you don't let things fall through the cracks.

Experience in project management, client onboarding, implementation, or customer success, ideally within a SaaS or real estate technology environment
Working knowledge of CRM platforms with the ability to learn new software tools quickly
Experience managing multiple client accounts or projects simultaneously against defined timelines
Strong ability to identify patterns across accounts and apply sound judgment to adapt quickly to changing client needs
You are organized, detail-obsessed, and calm under pressure.

$60,000-$70,000/year depending on experience
We believe people do their best work when they're trusted, supported, and surrounded by others who are equally driven.
Every team member is an owner, building the PLACE they are proud to call "my company."

Our competitive benefits include PTO as needed, comprehensive insurance coverage, a 401(k) match, stock option grants, and a stock purchase plan.

At Brivity, part of the PLACE family of companies, we build the technology that powers high-performing real estate teams.
Our platform is trusted by agents and brokerages across the country, and every new client who joins us deserves a launch experience that reflects the quality of the product they just invested in.

This listing is sourced directly from PLACE's careers page and normalized into a canonical job model.