AvePoint
Technical Account Manager- Microsoft
Richmond, Virginia, United States
Sponsorship not specified$75k-$100kDetected 6 days ago
PowerShellSQLAPI DevelopmentRESTStakeholder ManagementSalesforceAccount ManagementCustomer SuccessCommunicationCollaboration
About the role
- Does the idea of being the trusted technical advisor excite you?
- We're looking for someone who can quickly become an expert in delivering exceptional service that nurtures customer retention, fosters platform adoption, and provides prescriptive feedback.
- The Technical Account Manager (TAM) serves as the key technical point of contact for AvePoint enterprise customers.
Responsibilities
- Performing architectural design sessions with existing clients to assist in architecting future and current deployments of software solutions
- Manage Account activities and coordinate internal and external support efforts to deliver timely and effective responses.
- Delivering Technical documentation to support customer deployments and expansion efforts.
- Partner with Support, Customer Success, Sales teams to ensure account stability, growth and adoption.
Requirements
- Ability to work individually and within a highly collaborative team setting
- Working technical knowledge of current software protocols and Internet standards
- Knowledge of an Enterprise Content Management system
Nice to have
- Familiarity with Microsoft SQL Server is a plus
- Ability to install, configure, and troubleshoot current Windows Server functions
- Experience with scripting (PowerShell)
- Familiarity with REST API development
Skills
- Excellent written/verbal communication, organization, presentation, and stakeholder management skills
- Competence with testing, logging and troubleshooting tools and procedures
Compensation
- The Salary Range for this role is $75,000 - $100,000.
Company info
- The TAM works in a consultative role to assist in successful platform integrations and account management to provide existing customers with technical recommendations through a customer's product operations lifecycle
- Becoming a trusted customer advocate by ensuring we are prompt and professional with all engagements, whether by phone or email.
- Helping customers maximize their use of our products by overcoming any challenges throughout implementation and general use.
- Acting as the escalation point and lead conference calls with customers who require experienced handling on sensitive support cases
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This listing is sourced directly from AvePoint's careers page and normalized into a canonical job model.