Ginkgo Bioworks

Automation Engineer 2, Automation Support Applications

Boston, Massachusetts

Sponsorship not specified$86k-$120kDetected 35 days ago

ResearchProblem Solving

About the role

Ginkgo is constructing, editing, and redesigning the living world in order to answer the globe's growing challenges in health, energy, food, materials, and more.
A primary differentiator of our offering is Managed Automation Services (MAS), which involves our SAE team actively monitoring deployed RAC systems and remotely recovering within a short Service Level Agreement (SLA).
The members of this team are monitoring all deployed RAC systems and rapidly responding to errors, in addition to working on continuous improvement projects across the RAC tech stack.

Primary owner of Ginkgo's Autonomous Lab during overnight hours - recover from errors, perform instrument maintenance, address user tickets
Lead root-cause investigations for complex software-hardware integration failures - synthesize findings and choose corrective actions that improve time between failures and overall reliability.
Develop and validate automation scripts / configuration templates that standardize installs and reduce manual effort across the Deployment team.
Create and continuously refine end-to-end deployment playbooks from initial setup and configuration of our automation products, factory acceptance testing (FAT), and site acceptance testing (SAT).
Author and own SOPs, troubleshooting guides, and training material to keep documentation compliant and accessible as a single source of truth.
Perform and periodically audit the recurring PM program, ensuring tasks, frequencies, and parts lists meet reliability goals; train and certify customer operators and technicians on execution
Our bioengineers make use of an in-house automated foundry for designing and building new organisms.
Expertise in managing complex workflows and integrating multiple devices to optimize laboratory processes and enhance productivity.

Bachelor's degree in Engineering, Life Sciences, or a related technical field, and 4-7 years of relevant experience in laboratory automation, systems integration, or related technical work
Proactive problem-solving mindset and the ability to adapt in fast-paced environments.
ability to convey concepts and priorities, as well as an ability to solicit and/or accept feedback.
Ability to bend, reach, and lift, push, or pull up to 25lbs.
Ability to stand or walk for long periods of time.
Repetitive action may be required while performing tasks.
Experience in a customer-facing role with an explicit Service Level Agreement (SLA)
Experience in operating, troubleshooting, or maintaining laboratory automation equipment or other complex automated machinery.
Experience in the Life Science industry, ideally in a lab or research setting.
Proven track record of working in high-stakes environments, contributing to significant scientific advancements and operational improvements.

Preferred Capabilities and Experience:
We do not expect that any one candidate will have all of the following capabilities - each is independently a preferred or "nice-to-have" capability.

Our mission is to make biology easier to engineer.
Execute or guide remote recovery efforts with customers, diagnosing root causes and executing corrective actions for instrument or integration level failures.

This listing is sourced directly from Ginkgo Bioworks's careers page and normalized into a canonical job model.