Aero Capital Solutions
Experience Trainer & Activations Lead
Teterboro, NJ
Sponsorship not specified$80k-$80kDetected 12 days ago
LeadershipCommunicationCollaborationMentoring
About the role
- Based at our TEB terminal, you will serve departure and arrival flights at your home base, working across two core service areas: on-ground (Lounge) and in-flight (Cabin).
- You are the subject matter expert on the full Aero guest experience-from lounge arrival through landing-and you translate that expertise into the skills of those around you.
- Act as the primary subject matter expert on all Aero service standards, policies, and guest experience protocols.
Responsibilities
- We turn off the lights, spend carefully, and welcome everyone like guests in our own home.
- You will mentor and develop teammates, lead the activation of new routes, menus, and service flows, and perform line checks to uphold Aero's standards at every touch point.
- Develop and maintain training materials, documentation, and service guides in partnership with the Experience leadership team.
- Provide ongoing coaching and feedback to teammates to support continuous improvement and career development.
- Work closely with pilots, ground operations, airport partners, and the Experience Team to support on-time departures, smooth arrivals, and safe operations.
Requirements
- must be willing to work outside 9-5 hours including nights, weekends, and holidays.
- Must be able to report to the station base as assigned within 120 minutes.
- Must be able to work on your feet for extended periods of time
- Serve as a cabin host onboard, representing Aero and delivering a premium guest experience on all scheduled and charter flights operating in and out of our TEB base.
Nice to have
- prior training or leadership experience preferred.
Compensation
- Perform annual line checks for existing Experience Leads to ensure service consistency and compliance with Aero's standards.
Company info
- Follow all company policies, safety procedures, and regulatory requirements, including the Experience Policy, Service Playbook, and Twelve-Five Standard Security Program (TFSSP).
- Aero is on a mission to redefine air travel-inspired by the golden age of aviation, designed for modern life.
- At Aero, we are on this journey together.
- We take pride in a job well done and in the company that we are building together.
Visa & Work Authorization
- citizen or have the legal right to live and work in the United States
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This listing is sourced directly from Aero Capital Solutions's careers page and normalized into a canonical job model.