Nexus Cognitive
Technical Account Manager
New York City, NY · Principal
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About the role
- This is the customer-embedded technical counterpart at one of NX1's flagship enterprise accounts.
- The role is structured roughly 70% solution architecture and technical advisory + 30% TAM-flavored work (customer-side advisory, internal coordination across NX1, escalation routing, technical relationship craft across the customer's engineering org).
- Credibility is earned through technical depth, not relationship tenure.
Responsibilities
- Be the NX1 technical voice across the customer's daily technical operations - architecture review boards, security reviews, design discussions, integration planning, platform governance forums
- Translate between the customer's technical reality and NX1's engineering team - escalations, design clarifications, roadmap requests - without losing fidelity in either direction
- Read design documents and ask the right questions
- defend or challenge design choices constructively
- Own the NX1-side technical context for each account you cover - keep engineering, FDEs, product, the SAD, and the AE aligned on what's happening at the customer technically
- Route customer-side technical escalations to the right resource at NX1 (engineering, FDE, Principal SA, DCRE support) without becoming a bottleneck
- Maintain working relationships with the customer's technical middle layer - senior ICs, tech leads, engineering managers - not just the architecture leadership
- Support the AE/SAD on technical pre-renewal conversations and expansion-context preparation, without owning the commercial motion
- Read design documents and ask the right questions; defend or challenge design choices constructively; produce written technical artifacts the customer's review boards take seriously
Requirements
- 10-16 years in enterprise data/cloud architecture as an SA, principal engineer, TAM, or equivalent
- Track record of being the customer's technical go-to person at a prior vendor engagement - named examples of "the customer's senior architects asked for me by name on this kind of problem"
Skills
- That's where NexusOne comes in.
- What we stand for is simple:
- sovereign data, interoperable systems, decoupled intelligence - delivered the way modern software should be.
- No rip-and-replace.
- No multi-year transformation.
- Our CEO Anu Jain puts it well:
- 85+ open-source tools pre-integrated.
- AI-native automations that deploy and self-heal the stack without human toil.
- It's working, and fast.
- Our platform processes credit risk data for 90%+ of US small businesses - 40M+ - every month.
- Intent signals for 300M+ subscribers monthly for Africa's largest telco.
- The data and AI layer for a Top 3 US bank.
Compensation
- $10k-$16k
This listing is sourced directly from Nexus Cognitive's careers page and normalized into a canonical job model.