Creativex

Client Success Manager (NYC/London)

London or New York

Sponsorship not specified$90k-$100kDetected 21 days ago

Machine LearningComputer VisionBrand StrategyAccount ManagementExcelCustomer SuccessMentoringAdaptability

About the role

Provide recommendations to align client and company KPIs, solving challenges to enhance outcomes.
Monitor key metrics, report to senior management, and conduct regular client reviews.
Champion customer-centricity and stay informed on industry trends.

Build and maintain relationships with director and VP-level marketing stakeholders within the client and their agencies/partners, anticipating needs and driving satisfaction, loyalty, and renewals.
Serve as a product expert and first-line contact for non-support-related inquiries.
Ensure client satisfaction and product adoption to maintain a Gross Revenue Retention (GRR) target of >95%.
Collaborate with sales, marketing, operations, product, and engineering to deliver client solutions and relay feedback to align company priorities with client needs.
This creates a new, unique and powerful first party data set that represents the last and most impactful untapped reservoir of advertising performance.

4+ years of experience in an enterprise customer success / account management role

🍎 Fully paid medical, dental, and vision (US) and Private medical insurance (UK)
✈️ Generous time off + bank holidays
📚 Education budget to be used for individual learning experiences or grouped with your team for joint learning
🧘 Annual subscription to Calm and Headspace for your mental wellbeing
💵 Stock options as we believe that everyone should have a stake in the business
🍼 3-month full pay parenting leave for all employees who have been with the company for one (1) year
$90k-$100k base with a 15% performance bonus (USD)

This listing is sourced directly from Creativex's careers page and normalized into a canonical job model.