Symbotic

Symbotic

Software Support Engineer

USA Andover, MA · Mid

Sponsorship not specified$96k-$132kDetected 112 days ago
LinuxMachine LearningData VisualizationIncident ResponseSupply ChainCustomer SupportSystems EngineeringRoboticsElectrical EngineeringCommunicationCollaborationProblem Solving

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odds of building a lasting career here

45Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role70
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 3 green-card filings in this occupation, 100% were for a worker who already held the job.

Green-card follow-through: 82%

Of 11 labor certifications old enough to have been used, 2 expired without the employer filing the next step. Median time from filing to decision: 503 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Files H-1B transfers

18 transfer filings in the last year, covering 18 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased efficiency, speed and flexibility.
  • The NOC functions as a centralized hub that ensures systems run smoothly 24/7 by detecting issues, coordinating responses, and driving rapid resolution.
  • What we do Our Tier 2 Network Operations Center (NOC) team serves as a critical link between on-site operations and engineering, ensuring the 24/7 reliability of automation systems and robotics across 19 global installations.

Responsibilities

  • Support incident response activities, including triage, escalation coordination, issue mitigation, and communication with internal stakeholders.
  • Partner with Software, Hardware, Systems, Controls, and Operations teams to diagnose and resolve production-impacting issues.
  • Monitor system performance, respond to alerts, and help maintain high system availability and reliability.
  • Document incidents, resolutions, root cause findings, and corrective actions to support continuous improvement.
  • Identify recurring issues and partner with engineering teams to reduce repeat incidents and improve system stability.
  • Support system, software, and network updates, including validation activities to help ensure successful deployment with minimal operational impact.
  • Analyze system and incident data to identify trends, support troubleshooting, and improve visibility into system performance.
  • Develop and maintain dashboards, reports, runbooks, technical documentation, and training materials.
  • Create scripts, tools, or process improvements that help streamline triage, incident response, reporting, and support workflows.
  • Share knowledge with team members and support onboarding through documentation, training, and peer collaboration.

Requirements

  • Bachelor's degree in Engineering, Electrical Engineering, Computer Science, or a related technical field, or equivalent experience.
  • Minimum 2+ years of experience in technical support, NOC operations, systems engineering, site reliability, or a similar operational support environment.
  • Experience supporting production systems, including incident response, escalation management, root cause analysis, and operational documentation.
  • Proficiency with Linux/Unix environments and scripting languages such as Python.
  • Ability to communicate technical issues clearly across Software, Hardware, Systems, Operations, and Engineering teams.
  • Up to 10% of travel may be required.

Nice to have

  • Familiarity with automation, controls, or material handling systems, including PLCs, VFDs, motion control, or servo tuning
  • Allen-Bradley ControlLogix experience preferred.
  • familiarity with Tableau, Power BI, or similar tools preferred.
  • Exposure to databases, data warehouses, or knowledge-based systems preferred.

Skills

  • With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain.
  • What we need

Compensation

  • The base range for this position in the posted location is $96,000.00 - $132,000.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience.

Company info

  • With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased efficiency, speed and flexibility.
  • As a Software Support Engineer, you will be a key member of the Network Operations Center (NOC) team, responsible for monitoring, supporting, and maintaining critical automation systems at customer sites. The NOC functions as a centralized hub that ensures systems run smoothly 24/7 by detecting issues, coordinating responses, and driving rapid resolution. In this role, you will act as a vital link between on-site operations and engineering teams, helping to troubleshoot problems, optimize system performance, and continuously improve reliability and uptime.
  • We are hiring for both Sunday-Wednesday AND Wednesday-Saturday shifts.
  • As a Software Support Engineer, you will be a key member of the Network Operations Center (NOC) team, responsible for monitoring, supporting, and maintaining critical automation systems at customer sites.
  • In this role, you will act as a vital link between on-site operations and engineering teams, helping to troubleshoot problems, optimize system performance, and continuously improve reliability and uptime.
  • Our Tier 2 Network Operations Center (NOC) team serves as a critical link between on-site operations and engineering, ensuring the 24/7 reliability of automation systems and robotics across 19 global installations.
  • Acting as a centralized hub, the team monitors system performance, detects issues, and leads incident response calls to drive rapid resolution and minimize disruptions.
  • By leveraging remote diagnostic tools, they troubleshoot and optimize system performance in real time.
  • In close partnership with Software, Hardware, and System Performance Engineering teams, the NOC translates customer feedback and technical data into continuous improvements that enhance Symbotic's next-generation microsystems.

Visa & Work Authorization

  • do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status,
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This listing is sourced directly from Symbotic's careers page and normalized into a canonical job model.