Praos Smart Security
Customer Support Representative (CSR)
Remote (Virginia, US)
Sponsorship not specifiedDetected 22 days ago
CRMExcelCustomer SupportCommunication
About the role
- Join our team of motivated Smart Home Solar Sales Advisors, who advice homeowners on the benefits of combining smart home automation with solar integration in an all-in-one app for greater peace of mind, while improving their lifestyle and saving them time and money.
Responsibilities
- Previous experience working in a call center or as a member of a customer support team is often helpful, as is previous work in retail or other customer-facing positions.
- A CSR provides support from lead creation to customer conversion, installation, and future service needs.
Requirements
- Some experience with Excel or other spreadsheet software is important.
Compensation
- About Praos Smart Security At Praos, we're dedicated to our most important role-ensuring the safety of families and homes.
- This commitment goes beyond simply setting up a security system in your home or business.
- With years of local expertise and an award-winning service track record, Praos stands as a leading local Richmond home security company.
- With a monitored new system plan, new customers receive FREE Equipment and Free Installation.
- But our efforts don't stop there.
- We're also at the forefront of creating a truly connected home experience.
Benefits
- Replenish inventory to required stock levels as needed based on weekly sales projections.
- Transfer inventory stock from warehouse to technician upon receipt to technician via drop ship of material at pick-up location.
Company info
- May deal specifically with ordering and billing issues, or may provide more product support and technical help to customers.
- Because we are a team at Praos, if you do not have answers, you forward them to a manager or more senior representative.
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This listing is sourced directly from Praos Smart Security's careers page and normalized into a canonical job model.