Dexmate

Dexmate

Hardware Support Engineer

Santa Clara Office · Mid

Sponsorship not specifiedDetected 209 days ago
LinuxCustomer SupportSolidWorksCATIAPCB DesignAltiumEmbedded SystemsRoboticsMechanical DesignElectrical EngineeringResearchCommunicationActuators

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odds of building a lasting career here

40Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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from this employer's Department of Labor filings

Files H-1B transfers

4 transfer filings in the last year, covering 4 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

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About the role

  • This role sits at the intersection of hardware and software.
  • You'll be expected to work across both: running root cause failure analysis on a failed actuator or PCBA in the morning, then tracing a communication or network fault on a deployed system in the afternoon.
  • You don't need to be a specialist in every area, but you do need a methodical approach to problems, a willingness to learn, and the ability to communicate your findings clearly to both engineering teams and customers.

Responsibilities

  • Dexmate is building the foundation for physical AI - combining a new generation of robots with a universal Physical AI OS, making robots as easy to build and deploy as software.
  • If you want to help shape the next layer of human capability - and believe the future of robotics should be built together, not in isolation - we'd love to build it with you.
  • Collaborate cross-functionally with Mechanical, Electrical, Software/Firmware, and Manufacturing teams to identify and implement corrective actions
  • Write and maintain clear repair runbooks, failure analysis reports, and troubleshooting guides that other team members can follow
  • Supervise and drive supplier failure analyses when issues trace back to vendor components
  • Support bring-up and testing of new hardware revisions: verify power sequencing, communication interfaces, and peripheral behavior

Requirements

  • Experience using bench tools: oscilloscope, multimeter, power supply, or logic analyzer
  • Bachelor's degree in Electrical Engineering, Mechanical Engineering, Mechatronics, Robotics, Materials Science, or a related technical field - or equivalent hands-on experience
  • 2-5 years of experience in hardware failure analysis, field service, test engineering, or hardware debug, preferably in robotics, automotive, automation, or consumer electronics environments
  • Real-world product development or failure analysis experience in at least two relevant areas such as PCBAs, battery cells/packs, harnesses/connectors, metals, plastics, or actuators/moving parts

Nice to have

  • Experience with NVIDIA Jetson platforms or embedded Linux bring-up
  • Experience with IP networking and Ethernet-based embedded systems
  • PCB rework experience, including cable assembly and technically challenging rework
  • Familiarity with PCB schematic or layout tools such as Altium
  • Experience with mechanical CAD tools (e.g., CATIA, SolidWorks) for reviewing designs
  • Experience with Instron or similar material testing systems
  • Experience working with contract manufacturers or managing supplier quality
  • Background in robotics, automation, or electromechanical systems

Skills

  • Ability to read schematics and electrical block diagrams
  • Some familiarity with serial communication protocols such as CAN, Ethernet, Ethercat, I²C, SPI, or UART
  • Comfortable working in a Linux environment at the command line

Company info

  • Our mission is to democratize robotics by lowering the barrier to entry, delivering a plug-and-play platform for developers, researchers, and enterprises, and cultivating an open ecosystem that accelerates the evolution of physical AI.
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This listing is sourced directly from Dexmate's careers page and normalized into a canonical job model.