Dexmate

Hardware Support Engineer

Santa Clara Office

Sponsorship not specifiedDetected 118 days ago

LinuxCustomer SupportSolidWorksCATIAPCB DesignAltiumEmbedded SystemsRoboticsMechanical DesignElectrical EngineeringResearchCommunicationActuators

About the role

This role sits at the intersection of hardware and software.
You'll be expected to work across both: running root cause failure analysis on a failed actuator or PCBA in the morning, then tracing a communication or network fault on a deployed system in the afternoon.
You don't need to be a specialist in every area, but you do need a methodical approach to problems, a willingness to learn, and the ability to communicate your findings clearly to both engineering teams and customers.

Dexmate is building the foundation for physical AI - combining a new generation of robots with a universal Physical AI OS, making robots as easy to build and deploy as software.
If you want to help shape the next layer of human capability - and believe the future of robotics should be built together, not in isolation - we'd love to build it with you.
Write and maintain clear repair runbooks, failure analysis reports, and troubleshooting guides that other team members can follow
Supervise and drive supplier failure analyses when issues trace back to vendor components
Work closely with engineers to iterate on hardware during the prototyping phase, helping move designs from early bring-up toward stable, repeatable assemblies
Collaborate cross-functionally with Mechanical, Electrical, Software/Firmware, and Manufacturing teams to identify and implement corrective actions
Support bring-up and testing of new hardware revisions: verify power sequencing, communication interfaces, and peripheral behavior

Experience using bench tools: oscilloscope, multimeter, power supply, or logic analyzer
Bachelor's degree in Electrical Engineering, Mechanical Engineering, Mechatronics, Robotics, Materials Science, or a related technical field - or equivalent hands-on experience
2-5 years of experience in hardware failure analysis, field service, test engineering, or hardware debug, preferably in robotics, automotive, automation, or consumer electronics environments

Experience with NVIDIA Jetson platforms or embedded Linux bring-up
Experience with IP networking and Ethernet-based embedded systems
PCB rework experience, including cable assembly and technically challenging rework
Familiarity with PCB schematic or layout tools such as Altium
Experience with mechanical CAD tools (e.g., CATIA, SolidWorks) for reviewing designs
Experience with Instron or similar material testing systems
Experience working with contract manufacturers or managing supplier quality
Background in robotics, automation, or electromechanical systems

Ability to read schematics and electrical block diagrams
Some familiarity with serial communication protocols such as CAN, Ethernet, Ethercat, I²C, SPI, or UART
Comfortable working in a Linux environment at the command line

Our mission is to democratize robotics by lowering the barrier to entry, delivering a plug-and-play platform for developers, researchers, and enterprises, and cultivating an open ecosystem that accelerates the evolution of physical AI.

This listing is sourced directly from Dexmate's careers page and normalized into a canonical job model.