Axion
Senior Director, Customer Success
New York, NY · Director
Sponsorship not specifiedDetected 57 days ago
Customer SuccessLeadershipCollaborationProblem Solving
About the role
- You will sit within Axion's Solutions organization and work closely with Engagement, Product, and Engineering to ensure customers realize measurable value from the platform.
Responsibilities
- Build and lead a small CS team, establishing hiring standards, onboarding practices, and a culture of accountability and customer obsession.
- Partner with Sales and Vertical leads to identify and close expansion opportunities within the existing customer base.
- you will directly own a portfolio of strategic enterprise accounts while building and managing a small, high-performing CS team.
- You don't need constant direction - you create momentum.
- Ready to drive the future of manufacturing with AI?
- Apply today to join our team and help us build the category-defining platform for quality intelligence.
- Backed by leading investors, including Bessemer Venture Partners, Amplo, Boeing, and RTX Ventures, Axion is poised to lead the quality revolution in manufacturing.
- Collaborate deeply.
- Feedback is part of how we build; everyone has a voice, and ideas win on merit.
Requirements
- 8+ years of customer success or post-sale experience in enterprise SaaS or AI, with at least 2 years in a leadership capacity.
- Proven track record owning NRR and driving expansion within complex, multi-stakeholder enterprise accounts.
Nice to have
- Experience in manufacturing, industrial, or operational technology environments is a plus.
Compensation
- Competitive compensation, equity, and benefits
Benefits
- Generous time off
- Competitive compensation, equity, and benefits
- Lunch stipend….
- Our vision extends beyond mere problem-solving; we're committed to reshaping the future of manufacturing.
- Leave ego at the door.
Company info
- We are seeking a Senior Director of Customer Success to lead and scale Axion's post-sale customer experience.
- Founded in 2021, Axion is at the forefront of transforming product quality and customer satisfaction in manufacturing.
Equal opportunity
- Axion is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace.
This listing is sourced directly from Axion's careers page and normalized into a canonical job model.