Ashby

Customer Education Program Manager

Remote - US

Sponsorship not specifiedDetected 5 days ago

RecruitingCustomer SuccessShopifyCommunicationCollaborationMentoring

About the role

Hi, I'm Jace https://www.linkedin.com/in/jacetala/, and I founded Ashby's Customer Education function in 2025.
Our team is built on a simple belief: Ashby Academy should feel like every customer's personal CSM.
Regardless of tier or team size, every Ashby customer deserves content that meets them where they are - practical, accurate, and genuinely useful.

That standard shapes everything we build, and it's what's driven the development of our growing Academy http://academy.ashbyhq.com courses, webinar program, and playbook library.
Examples of work you might own
We run the end-to-end hiring process through our own platform, and ensure a level playing field for all candidates.

You can juggle multiple projects.
You can make complicated things feel clear and useful on the page.
You work well with subject matter experts.
You know how to pull what you need from busy stakeholders without losing momentum or clarity.
You have good judgment about scope.
You can tell when something should be deep, lightweight, or optimized for speed, and you choose intentionally.
You need a fully defined scope before you can do your best work.

Turn product and SME input into a practical playbook tied to a real recruiting outcome
Audit and refresh an existing course after a product change so it reflects how Ashby works today
Experiment with lighter-weight format when a full course isn't the right answer

10-year exercise window for stock options.
Unlimited PTO with four weeks recommended per year.
Twelve weeks of fully paid family leave in the US.
$100/month education budget with larger development opportunities supported through manager approval.
Extended health benefits for you and your dependents (subject to availability with our Employer of Record).
Own net-new customer education work from concept through publication, including courses, playbooks, recordings, and other learning assets
Define the goal and shape of each learning asset - what it should help customers do, for whom, and in what format - then gather SME input, design the approach, and build it
Translate complex Ashby workflows into clear, practical, outcome-oriented education - the kind that helps customers understand not just what to do, but why it matters

Ashby Academy should feel like every customer's personal CSM.
We have ambitions to expand both the depth of our content and the formats we deliver it in, and this hire is a meaningful part of getting there.
As our next Customer Education Program Manager, you'll own customer-facing education work end to end.
We're looking for someone who knows Ashby well enough to coach users on how to use it, and can translate that coaching into content that scales.
You'll turn complex product workflows into clear, practical learning experiences, and partner closely with Customer Success, Product, PMM, and Recruiting Operations Consulting to make sure what we build is grounded in how customers actually work.
This is a hands-on role.
You won't be setting strategy and handing it off.
We're building the next generation of enterprise software and we're starting with a suite of products that help talent leaders, recruiters, and hiring managers run their hiring process significantly better.
We are well-funded, have incredible product market fit, and are backed by great investors, including Y Combinator, Elad Gil and Lachy Groom
We have notable customers like Notion, Linear, Shopify, and Snowflake.
Intro Call with Ashby Recruiting
30 Minutes

This listing is sourced directly from Ashby's careers page and normalized into a canonical job model.