SORACOM

Customer Service Specialist

United States

Sponsorship not specifiedDetected 43 days ago

SalesforceSalesAccount ManagementLogisticsCustomer SupportLeadershipCommunicationProblem Solving

About the role

You will serve as a key member of the team in the Americas and will have the exciting opportunity to work with people who are passionate about IoT and excited about the rapid growth we are seeing in this technology around the world.
This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering outstanding customer experiences.

Customer/Partner Account Support: Manage and assist unassigned customer accounts by addressing inquiries, resolving issues, and ensuring a smooth customer experience.
Ensure that partner registrations and referred leads are entered and routed in an expeditious manner.
Customer/Partner Inquiry Handling: Respond to customer inquiries via email, phone, and chat, ensuring timely and professional resolutions.
Where the customer or partner is assigned, engage with the sales or partnership teammate to ensure timely resolution.
Partner Reporting Management: Support partners with POS reports, commissions reports, and inventory reports, troubleshoot issues, and provide guidance as needed.
Communicate with the partner and sales teams to ensure information is going where it needs to for a brilliant experience.
You will demonstrate our Leadership Principles, such as Customer-Centric, Proactive, Just Do It, Dive Deep, Emotionally Mature and Deliver Results daily.
Manage and assist unassigned customer accounts by addressing inquiries, resolving issues, and ensuring a smooth customer experience.
Support partners with POS reports, commissions reports, and inventory reports, troubleshoot issues, and provide guidance as needed.
You can rapidly create connected trust at all levels of the customer organization by sharing everything you can.

You are a relationship builder.
You enjoy meeting new people from a wide range of diverse backgrounds and collaborating to produce mutually beneficial results.
You have the ability to work collaboratively and ensure follow-through with exceptional verbal and written communication skills.
Key Requirements 2-4 years of customer service or account management experience.

You love continuously learning about Soracom's products, services, and applications for both you and your customers.

Provide accurate shipping information to both partners and customers, ensuring transparency in order fulfillment and compliance with legal agreements.
Shipping Coordination: Provide accurate shipping information to both partners and customers, ensuring transparency in order fulfillment and compliance with legal agreements.
You love to share your passion with others and exhibit good judgment when helping out customers.
You are excited about the opportunity to work across time zones and cultures as part of a truly global team with colleagues and customers around the world.
Bonus Points If… You also speak Spanish You have worked with partners before as part of the sales cycle Location Fully remote work, based in the US Mountain or Central time zones.

This listing is sourced directly from SORACOM's careers page and normalized into a canonical job model.