Lucidsoftware

Learning Experience Designer

Salt Lake City, UT

Sponsorship not specifiedDetected 6 days ago

PhotoshopUX DesignMotion DesignProduct ManagementExcelOnboardingCustomer SuccessResearchCommunicationCollaborationProblem SolvingPublic Speaking

About the role

Our products include the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus.
We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego.
We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.

~30% Content creation and learner experience design:
Develop instructional content through independent research product exploration, learner feedback, and interviews with subject matter experts.
Maintain an expert-level understanding of the value, features, and functionality of Lucid Suite.
Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality.
Have a clear, compelling writing voice and a clean design aesthetic.
Can build strong, collaborative relationships with an ever-evolving group of project stakeholders and subject matter experts.

Proficiency with any authoring tool for online training or content (Parta, Articulate Rise/Storyline, Adobe Captivate/Photoshop, Camtasia, etc.).

Able to navigate a complex SaaS environment effectively, including knowledge of SaaS business models, product-led growth, and customer adoption strategies.

Lucid is a hybrid workplace.
Evaluate learning experiences using feedback, analytics, and business outcomes to continuously improve quality and effectiveness.

Design end-to-end learning experiences that successfully onboard customers, accelerate adoption, and drive continuous product mastery.
Ensure that learning materials are updated proactively as changes to Lucid Suite's functionality and UI are released.
Design scalable, reusable learning assets that can be leveraged efficiently across multiple customer touchpoints.
Partner with stakeholders to diagnose customer challenges and develop the most effective learning solution for the problem.
Stay up-to-date on innovations in adult learning, customer education, AI-assisted content development, and digital learning experiences.
Communicate regularly with product and marketing teams to align learning initiatives with upcoming releases on the product roadmap.
Build trusted relationships with internal partners and subject matter experts to ensure learning experiences accurately reflect customer needs and product direction.
Own relationships with internal partners & subject matter experts, driving collaborative success for the Customer Education team and our end-users.
Serve as a partner to internal teams and customers by helping stakeholders identify opportunities where education can improve customer adoption and success.
Own and contribute to projects that advance Customer Education's mission to build programs, systems, and processes that scale.
Publish, maintain, and optimize learning experiences across our learning ecosystem (Skilljar, Rocketlane, Wistia, Parta, etc.)

This listing is sourced directly from Lucidsoftware's careers page and normalized into a canonical job model.