Trupanion

Trupanion

Veterinary Partner Support Coordinator - French Bilingual

Montreal, QC, Canada · Full-time

Sponsorship not specifiedDetected 13 days ago
CRMOutbound SalesExcelResearchCommunication

About the role

  • Trupanion is a leading provider of medical insurance for cats and dogs in North America.
  • Success in this role requires comfort in navigating complex situations.
  • We know that talented pet-loving professionals are everywhere.

Responsibilities

  • Provide real-time support via phone, email, and chat across all partner channels.
  • Conduct thorough research and provide solutions to complex partner needs, with the ability to respond to and resolve concerns.
  • Collaborate cross-functionally with internal teams to ensure seamless partner experiences.
  • Honest: We believe candid communication leads to successful teamwork.
  • We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.

Requirements

  • At least 2 years of experience in a customer or partner-facing contact center environment.

Nice to have

  • Bilingual in English and French is required (Quebec French preferred)

Skills

  • Exceptional verbal and written communication skills.
  • Ability to quickly learn and navigate multiple programs including phone system, CRM, Excel, and other internal programs.
  • Strong attention to detail and ability to follow standard operating procedures.
  • Compensation:
  • The hourly pay for this position is $31,55 CAD an hour, on a full-time schedule.
  • Along with base salary, Trupanion employees are eligible for monthly bonuses.
  • All your information will be kept confidential according to EEO guidelines.
  • Trupanion Team DNA:
  • Benefits and Perks:
  • Employer-paid extended health coverage for you and your family
  • Four weeks of paid time off and 11 paid float holidays (you can decide which days are most important to you!)
  • Five weeks, paid, sabbatical after five years of employment

Compensation

  • The hourly pay for this position is $31,55 CAD an hour, on a full-time schedule.
  • Along with base salary, Trupanion employees are eligible for monthly bonuses.

Benefits

  • Trupanion will partner with Wealthsimple to register your RRSP, pension, etc.
  • Employer-paid medical insurance for one pet (cat or dog)
  • Paid time off to volunteer at nonprofit organizations
  • Learn more about how Trupanion has revolutionized our industry and the reimbursement model: https://www.youtube.com/watch?v=vdWZ4KHiPTQ

Company info

  • We are kind to each other and assume positive intent.
  • We work together to achieve company goals (we not me).
  • We are determined, take risks, and make bold moves.

Equal opportunity

  • equal opportunity employer and embraces diversity.
  • We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.
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This listing is sourced directly from Trupanion's careers page and normalized into a canonical job model.