TELUS Digital

Manager, Solutions Architecture - Five9 CCaaS

Remote, Ontario

Sponsorship not specifiedDetected 67 days ago

Machine LearningProject ManagementAgileCRMSalesCustomer SupportLeadershipCommunicationProblem Solving

About the role

The Manager, Solutions Architecture for Five9 is a technical pre-sales role responsible for designing and architecting cloud contact center solutions with Five9 solutions.

Lead technical pre-sales engagements from discovery through solution design, including demonstrations, proofs of concept, and technical workshops
Design comprehensive contact center architectures leveraging the Five9 platform capabilities to meet customer requirements
Collaborate with sales teams and delivery teams to scope, estimate, and propose solutions during the sales cycle while providing technical leadership in customer engagements
Create detailed solution architectures and technical documentation for complex customer environments
Welcome to TELUS Digital https://www.telusdigital.com/ - where innovation drives impact at a global scale.
As an award-winning digital product consultancy and the digital division of TELUS https://www.telus.com/en/, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

4+ years of experience in solution architecture, pre-sales engineering, or technical consulting in cloud technologies
Strong understanding of Five9, and cloud contact center technologies
Experience with CRM systems, omni-channel customer engagement platforms, and contact center operations
Excellent communication skills with the ability to explain complex technical concepts to both technical and non-technical audiences
Proven track record of designing and implementing large-scale cloud solutions
Bachelor's degree in Computer Science, Information Technology, or related field
Experience migrating legacy contact centers to Five9 Intelligent CX Platform
Experience with API integrations and data migration processes
Familiarity with agile methodologies and project management practices
Strong analytical and problem-solving skills with attention to detail
Five9 certifications
Knowledge of AI and machine learning applications in customer experience
Understanding of telecommunications protocols and voice technologies

Welcome to TELUS Digital https://www.telusdigital.com/ - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS https://www.telus.com/en/, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
This role will be in a Work From Near (Hybrid) capacity based in one of the following offices: Toronto or Vancouver.
We are still willing to consider candidates who need to Work From Anywhere (Remote).
Stay current with Five9 features, product updates, and broader cloud contact center trends while providing technical guidance to both internal teams and customers
With a global team across North America, South America, Central America,

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace.
All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.
We will only use the information you provide to process your application and to produce tracking statistics.
Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

This listing is sourced directly from TELUS Digital's careers page and normalized into a canonical job model.