Clio
Senior R&D Operations Specialist
Toronto · Senior
Sponsorship not specified$126k-$149kDetected 14 days ago
AccessibilityProduct StrategyStakeholder ManagementOKRsExcelResearchLeadershipCommunicationOrganizational Skills
About the role
- Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.
- This role is available to candidates across the United States or Canada (excluding Quebec) in a remote capacity.
- If you are local to one of our hubs (Burnaby, Calgary, or Toronto) you will be expected to be in office minimum two days per week for our Anchor Days.
Responsibilities
- Build and maintain clear sources of truth for portfolio priorities, milestones, dependencies, owners, decisions, risks, and progress.
- Create and manage workback plans for complex product initiatives, helping teams clarify milestones, dependencies, decision points, success measures, and follow-through.
- Improve horizontal coordination across Product, Design, Engineering, Research, GTM, Data, and other cross-functional partners, ensuring the right people are in the right conversations at the right time.
- Partner with Strategy & Ops, Data, and GTM teams to bring product usage, customer, revenue, and market signals into regular R&D operating rhythms.
- Create lightweight templates, documentation, dashboards, and playbooks that reduce duplication, improve clarity, and help teams work together more effectively.
- You look for thoughtful ways to use AI to simplify workflows, synthesize information, and reduce administrative burden for the teams you support.
Requirements
- 5+ years of experience in product operations, R&D operations, program management, business operations, strategy and operations, or a related role in a technology environment.
- Comfort navigating ambiguity and bringing structure to complex, evolving systems without creating unnecessary overhead.
- Strong analytical skills, with the ability to synthesize product, customer, operational, and business data into clear insights and recommendations.
- Experience or strong curiosity in using AI to increase operational leverage, including synthesizing information, improving workflows, reducing administrative burden, and helping teams move faster with more clarity.
- You are a systems thinker who can see how people, processes, tools, data, and communication patterns connect.
- You are highly organized and detail-oriented, but not rigid.
- You are proactive about spotting gaps, risks, unclear ownership, duplicated work, and misalignment before they become bigger problems.
- You are comfortable asking thoughtful questions when goals, metrics, narratives, or decisions do not seem to connect.
- You can translate strategic direction into operating rhythms, workback plans, dashboards, communication artifacts, and clear next steps.
- Strong program management skills, with experience coordinating complex initiatives across multiple teams, leaders, and stakeholders.
- Excellent organizational skills, with a proven ability to create clarity, maintain follow-through, and ensure important details do not fall through the cracks.
- Strong communication and stakeholder management skills, with the ability to build trust and influence across senior leaders and cross-functional partners.
- Where you excel
- You are highly organized and detail-oriented, but not rigid. You create structure that helps teams move faster, not slower.
- You build trust quickly by being reliable, clear, thoughtful, and pragmatic.
Compensation
- Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
- Flexible time off policy, with an encouraged 20 days off per year.
- $2000 annual counseling benefit
- Support the development, communication, and tracking of quarterly and annual OKRs, ensuring goals and metrics connect clearly across portfolios and teams.
- Experience supporting annual planning, quarterly planning, QBRs, roadmap reviews, or executive operating rhythms.
Benefits
- Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
- Flexible time off policy, with an encouraged 20 days off per year.
- $2000 annual counseling benefit
Company info
- We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.
This listing is sourced directly from Clio's careers page and normalized into a canonical job model.