Scholastic
Account Representative I
Jefferson City, Missouri · Full-time
Sponsorship not specifiedDetected 11 days ago
ComplianceOutbound SalesExcelCustomer SupportResearchCommunicationAdaptabilityMicrosoft OfficeAccounts Payable
About the role
- Negotiate payments to establish payment plans or settlements that satisfy both parties.
- Assist with credits, refunds, invoice adjustments, prepare Journal Vouchers, payment affidavits, payment research, and account reconciliation.
- Must always be confidential due to privileged information and customer data.
Responsibilities
- Maintain all communications, payment arrangements, and account updates accurately.
- Document/note accounts with payment status and customer interaction.
- Monitor accounts and perform follow-up regularly to ensure compliance with payment agreements.
- Pass on issues to the Leads and Management Team as needed, for assistance with collection efforts or account resolution.
Requirements
- Average Attendance is required.
- Computer experience with Microsoft Excel, Word, and Outlook required.
- Reliability and Accountability.
- Attention to Detail.
- Customer Service and/or Accounts Receivable experience preferred.
- Working knowledge of one or more of the following systems preferred:
- Patience and emotional intelligence. Staying calm with frustrated or confused customers.
- Positive Attitude. Maintain friendly and helpful demeanor.
Nice to have
- Magazine AS400, Oracle Fusion, Oracle EBS/OCI, or Book Fairs CIS.
- Able to work across multiple platforms simultaneously.
- Excellent verbal & written communication skills along with organizational and multitasking abilities.
- Patience and emotional intelligence.
- Positive Attitude.
- Previous experience assigning priorities, meeting deadlines, utilizing sound decision making methodology, and goal driven with the ability to work under pressure.
- Adaptable to change.
- Abide by strict Payment Card Industry (PCI) compliance and security guidelines.
Compensation
- Further, all personnel actions (such as compensation, tuition aid, benefits, transfers, promotions, and dismissals, company-sponsored training, social and recreational programs) shall be administered without discrimination.
Company info
- there shall be no discrimination on the basis of race, religion, color, sex, pregnancy, national origin, marital status, sexual orientation, gender identity or expression, age, non-disqualifying physical or mental disability, or status as a disabled veteran or Vietnam veteran.
- Those factors shall not influence the determination of qualifications for a job or other opportunity within the company.
- Further, all personnel actions (such as compensation, tuition aid, benefits, transfers, promotions, and dismissals, company-sponsored training, social and recreational programs) shall be administered without discrimination.
- EEO is the Law Poster
- EEO Scholastic Policy Statement
- Pay Transparency Provision
- Handle inbound phone calls, emails, and/or chats to assist customers with complaints, inquiries, requests, and taking payments.
- Performing outbound phone calls and emails to customers with overdue accounts.
- Mail, fax, and email invoices to customers as requested.
- Collaborate with Leads and Management Team to serve the customers in the best possible way.
Equal opportunity
- Scholastic is an Equal Opportunity Employer.
- EEO Statement:
- Equal Opportunity Employer.
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This listing is sourced directly from Scholastic's careers page and normalized into a canonical job model.