JLL

Ingenious Build — Platform Lead

Salt Lake City, UT

No sponsorship$100k-$130kDetected 7 hours ago

ComplianceProduct ManagementProduct StrategyIntellectual PropertyLeadershipCommunicationMentoringPublic Speaking

About the role

JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
Identify where users are struggling and close those gaps through targeted coaching and enablement.

Training & Enablement Lead onboarding and training for new users across waves and accounts, including live demos, hands-on walkthroughs, and job aids.
Develop and maintain training materials, quick reference guides, and SOPs that keep pace with product updates and evolving workflows.
Support wave planning and coordination to ensure the right users are trained at the right time across the rollout schedule.
Drive change management efforts as the product evolves, communicating updates and retraining users as needed.
Adoption & Support Serve as the first line of support for functional questions, triaging issues and escalating true system or technical problems to the appropriate team.
Document escalation paths so it is always clear when a functional issue becomes a technical one, and who owns resolution.
Partner with the BI/Analyst role to ensure data entry and system usage is consistent and supports reporting accuracy.
Partner with project leadership to ensure the tool is being used consistently and correctly across all accounts.
The Ingenious Build Platform Lead serves as the primary functional expert on the Ingenious Build platform, supporting project managers, account team, and the client across all phases of onboarding, adoption, and ongoing enablement.
This role sits at the intersection of product knowledge and people enablement - translating complex system functionality into clear, actionable guidance that drives consistent and effective use of the tool across the business.

Strong communication skills, with the ability to translate complex system functionality into simple, actionable guidance for non-technical users.
Familiarity with change management principles and rollout coordination.
Experience in change management and the implementation of platform technologies This position does not provide visa sponsorship.
Candidates must be authorized to work in the United States without sponsorship.
Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process.

100,000.00 - 130,000.00 USD per year This range is an estimate and actual compensation may differ.
Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Together, we strive to be exceptional and shape a better world.

Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com.
This email is only to request an accommodation.

Experience in change management and the implementation of platform technologies This position does not provide visa sponsorship.

This listing is sourced directly from JLL's careers page and normalized into a canonical job model.