Robinhood

Robinhood

Customer Experience Manager, Trump Accounts

Westlake, TX

Sponsorship not specified$111k-$130kDetected 2 days ago
SparkLeadershipCommunicationMentoring

Stay score

odds of building a lasting career here

54Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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About the role

  • If you're ready to be at the epicenter of this historic cultural and financial shift, keep reading.

Responsibilities

  • Coach and develop a team of customer experience professionals, focusing on performance across key qualitative and quantitative metrics.
  • Access to the best AI tools on the market and continuous AI skill-building for every employee, technical or not.
  • If our mission energizes you and you're ready to build the future of finance, we look forward to seeing your application.
  • AI Usage Disclosure: Robinhood uses artificial intelligence (AI) tools to support parts of our recruiting process.

Requirements

  • Comfort leading through ambiguity and organizational change.
  • Exceptional office experience with catered meals, events, and comfortable workspaces.
  • Active FINRA licensing
  • Prior leadership experience (e.g., Team Lead, Supervisor, or Manager) with a track record of achieving results.
  • Strong interpersonal and communication skills, with a passion for mentorship.
  • Deep subject matter knowledge in financial services, specifically equities, corporate actions, and retirement accounts.
  • Leadership expectations
  • Our ambitious roadmap requires a great culture shaped by exceptional leaders. Here's what we expect from them:
  • Drive high performance by setting clear, focused goals, giving real-time feedback, stretching top talent, and scaling impact through focus, innovation, and tech.
  • Hire and retain top talent by setting a high bar, hiring only those who raise it, investing in onboarding, and addressing talent issues quickly and fairly.
  • Create community by connecting work to purpose, removing friction while prioritizing safety, building trust and inclusion, and leading from the front with integrity.

Skills

  • Join us in building the future of finance.
  • An estimated $124 trillion of assets will be inherited by younger generations in the next two decades.
  • The largest transfer of wealth in human history.
  • About the team + role
  • Sharp problem-solvers.
  • Builders who are wired to make an impact.
  • Robinhood isn't a place for complacency, it's where ambitious people do the best work of their careers.
  • Expectations are high, and so are the rewards.
  • Employees will work either five 8-hour shifts or four 10-hour shifts per week, depending on business needs.
  • Specific schedules will be determined after hire.

Compensation

  • $110,500 - $130,000 USD
  • $96,900 - $114,000 USD
  • $85,850 - $101,000 USD
  • Base Pay Range:

Benefits

  • Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.
  • Top Tier benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents.
  • Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more.
  • Employer-paid life & disability insurance, fertility benefits, and mental health benefits.
  • Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
  • In addition to the base pay range listed below, this role is also eligible for bonus opportunities + benefits.
  • Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands.

Company info

  • Our mission is to democratize finance for all.
  • We're a high-performing, fast-moving team with ethics at the center of everything we do.
  • At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community.

Equal opportunity

  • Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws.
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This listing is sourced directly from Robinhood's careers page and normalized into a canonical job model.