Per Scholas
Instructional Assistant, Data Center
Atlanta, Georgia, United States; United States · Part-time
Sponsorship not specifiedDetected 7 days ago
LinuxData EngineeringCybersecurityProject ManagementSalesforceExcelCustomer SupportDNSCiscoCommunicationMentoringOrganizational SkillsMicrosoft OfficeOSHACompTIA
About the role
- To date, 30,000+ individuals have been trained through Per Scholas, propelling their professional trajectories into high-growth tech careers with salaries three times higher than their pre-training earnings.
Responsibilities
- Classroom and Lab Support
- Assist the Lead Instructor in delivering technical training for UCI 1032.3: IT Support and Data Center Technician.
- Support hands-on labs related to computer hardware, laptops, desktops, mobile devices, printers, operating systems, networking, troubleshooting, user support, data center infrastructure, server hardware, and virtualization.
- Support labs involving Windows, macOS, and Linux operating systems, including installation, configuration, updates, drivers, file systems, command-line tools, performance utilities, and troubleshooting workflows.
- Support networking labs involving IP addressing, wired and wireless connectivity, switches, routers, patching, basic cabling, ping/traceroute, DNS, DHCP, VLAN awareness, and connectivity troubleshooting.
- Support ticketing and ITSM-style activities, including ticket intake, troubleshooting notes, escalation, SLA awareness, customer communication, and ticket closure documentation.
- Help learners use AI tools responsibly to support troubleshooting practice, log review, ticket writing, study planning, technical explanations, and documentation while reinforcing verification and human judgment.
- Identify learners who need additional support with hardware, operating systems, networking, ticketing, documentation, safety, professionalism, or certification readiness.
- Support individualized study plans and small-group review sessions under the direction of the Lead Instructor.
- Participate in learner progress meetings with the Lead Instructor and support teams as needed.
Nice to have
- National Training Team
- Graduate of a Per Scholas training program preferred.
Skills
- Learn more by visiting PerScholas.org and follow us on LinkedIn, X, Facebook, Instagram, and YouTube.
Compensation
- COMPENSATION: $21/hour
Benefits
- Support class sizes as determined by the program model and maintain a safe, organized, inclusive, and professional learning environment.
- Support learner preparation for CompTIA A+, OSHA 10-Hour General Industry, NFPA 70E Electrical Safety, and other assigned course badges or learning activities.
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This listing is sourced directly from Per Scholas's careers page and normalized into a canonical job model.