Racecommunications

Racecommunications

Technical Support 1 - Remote - CA Only

Fontana, California, United States · Junior

Work authorization required$18k-$22kDetected 1 day ago
CRMExcelCustomer SupportCommunicationCollaborationMicrosoft Office

About the role

  • At Race, relationships matter as much as speed.
  • We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal.

Responsibilities

  • Escalate unresolved or complex technical issues to higher-level support teams while providing detailed documentation of the problem

Requirements

  • Minimum of 18 years of age
  • Minimum of one year customer support experience and/or equivalent work environment is required
  • Ability to type a minimum of 40 words per minute with accuracy
  • The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
  • Maintain a strong understanding of the company's products, services, and equipment to provide accurate information and recommendations

Nice to have

  • Familiarity with CRM systems and practices preferred
  • Basic understanding of networking concepts (e.g., IP addresses, routers, modems, Wi-Fi) preferred
  • Proficiency with customer management software (CRM systems) preferred

Skills

  • Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications
  • Functional use of common office equipment, computers, and office software
  • Ensure all interactions reflect a professional and empathetic approach, maintaining a high standard of customer service

Compensation

  • Why Join Our Team: Join a tight-knit crew-no faceless corporation vibes here Growth potential: promotions and new challenges are part of our DNA Competitive base salary Comprehensive

Company info

  • We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 1994.
  • Our team operates like family: collaborative, supportive, and dedicated to making a real difference.
  • When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose.
  • Position Impact: Technical Support Representative 1 is an entry-level role responsible for providing prompt, professional, and efficient technical support to our customers.
  • This position serves as the first point of contact for troubleshooting issues related to internet and phone services, ensuring a positive customer experience while resolving technical concerns.
  • Qualifications and Experience: • Eligibility for US Employment without sponsorship • Minimum of 18 years of age • High School Diploma or GED or equivalent combination of education and experience is required • Minimum of one year customer support experience and/or equivalent work environment is required • Familiarity with CRM systems and practices preferred • Basic understanding of networking concepts (e.g., IP addresses, routers, modems, Wi-Fi) preferred • Familiarity with troubleshooting tools and remote diagnostics preferred • Proficiency with customer management software (CRM systems) preferred • Ability to type a minimum of 40 words per minute with accuracy • Flexibility to work nights, weekends, holidays, and overtime as needed to ensure operational continuity and address critical business needs • The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication • Proficiency in Spanish Language desirable
  • collaborative, supportive, and dedicated to making a real difference.
  • Educate customers on how to use equipment and services effectively, ensuring they maximize the value of their telecommunications package
  • Provide tips to improve internet speeds, optimize Wi-Fi coverage, and troubleshoot minor issues independently
  • Technical Support Representative 1 is an entry-level role responsible for providing prompt, professional, and efficient technical support to our customers.
  • Walk customers through step-by-step instructions to resolve issues and provide clear, concise communication throughout the troubleshooting process
  • Stay up-to-date with new technology, service updates, and industry trends to effectively assist customers

Visa & Work Authorization

  • Qualifications and Experience: • Eligibility for US Employment without sponsorship • Minimum of 18 years of age • High School Diploma or GED or equivalent combination of education and experience is required • Minimum of
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This listing is sourced directly from Racecommunications's careers page and normalized into a canonical job model.