Public Partnerships

Public Partnerships

Registration Specialist

US NY - Latham · Full-time

Sponsorship not specifiedDetected 21 days ago
CRMCustomer SupportCommunicationCollaborationProblem SolvingCritical ThinkingMicrosoft Office

About the role

  • The Registration Specialist is responsible for supporting individuals and their authorized representatives in successfully enrolling and participating in self-directed service programs.

Responsibilities

  • Communicates with participant or authorized representative about additional supports or accommodations necessary for successful program participation.
  • Engages the entity providing case management or service/support coordination services to the individual to ensure timely coordination of service approval and authorization.
  • Collaborates with internal and external stakeholders as necessary to ensure enrollment cycle times are minimized and the first payment to the provider(s) is received on time and in full.
  • Documents and reports evidence of individual's inability to self-direct appropriately.
  • Maintains documentation of services provided and time committed in accordance with applicable policies and procedures.
  • Communicates referral corrections, as needed, to entities providing case management or service/support coordination entities services to the individual.

Requirements

  • Supports the individual/employer and their provider(s) in completing all necessary documentation required for enrollment.
  • Education: Related Bachelor's degree preferred. Substantial professional experience may be considered in lieu of a formal degree.
  • Working Conditions: Onsite, Latham, NY
  • Compensation: $20.00 - $22.00 hourly
  • The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified.
  • PPL is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics.
  • If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Nice to have

  • Related Bachelor's degree preferred.

Skills

  • Strong customer service and support experience
  • Proficient in Microsoft Office Suite, CRM, Five 9, My Account platforms and web-based applications
  • High aptitude for process assessment, improvement, and recommendations
  • Exceptional verbal and written communication skills
  • Education: Related Bachelor's degree preferred.
  • Substantial professional experience may be considered in lieu of a formal degree.
  • Minimum of one (1) year of experience serving individuals with disabilities and/ or aging adults preferred.
  • It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified.

Compensation

  • $20.00 - $22.00 hourly
  • At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications.

Benefits

  • Provides person-centered, need-based program education and guidance to participants and authorized representatives specific to individual choices, goals, and desired outcomes.

Equal opportunity

  • PPL is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion.

Visa & Work Authorization

  • disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any
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This listing is sourced directly from Public Partnerships's careers page and normalized into a canonical job model.