Intuitive Autonomy
Field Service Engineer 2
Pocatello, ID, United States · Contract
Sponsorship not specifiedDetected 1 day ago
ComplianceCustomer SupportHIPAACommunicationProblem SolvingCritical ThinkingTime Management
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25Risky
Cap-exempt (no lottery)0
Sponsors this role35
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- Nearly 30 years later, that question still fuels everything we do at Intuitive.
- As a global leader in robotic-assisted surgery and minimally invasive care, our technologies-like the da Vinci surgical system and Ion -have transformed how care is delivered for millions of patients worldwide.
Responsibilities
- Comfortable working off hours with limited support
- Provide technical support to end-users and other Intuitive employees
- Perform various scheduled maintenance activities such as system inspections, preventive maintenance, software updates, system recalls, field actions, and upgrades
- Coordinate and perform system and hardware delivery and installation
- Maintain all Intuitive-provided items, such as issued tools, calibrated tool sets, employee vehicles, laptops, iPads, and other company-owned assets
- Support and collaborate with Intuitive teams to facilitate company goals; eg.
- Assist Sales teams with trade show support, assist Genesis teams with sterile reprocessing training, provide hospital contacts to other Intuitive teams, etc…
- Willingness to perform ad hoc tasks assigned by management
- Ability to obtain and maintain Vendor Credentialing approval for access to operating rooms
Requirements
- Proven track record of troubleshooting electro-mechanical systems required
- Ability to lift 75 lbs. and move wheeled objects up to 1,200 lbs.
- Proficiency in accurately documenting service activities, maintaining records, and providing comprehensive reports to stakeholders
- Complete all administrative tasks in the required time frame
- Provide feedback to HQ and take part in continuous improvement projects as required to improve processes and identify efficiencies
- Complete all required or assigned training, including equipment training for all Intuitive products, Intuitive Surgical University classes, and professional development courses as directed by management
- shift as required by management to fulfill the specific needs of the role
Nice to have
- Preferred Skills and Experience
- 1-3 years of Field Service Experience preferred
- Associate's degree in related field or equivalent training/experience preferred
Skills
- It started with a simple idea: what if surgery could be less invasive and recovery less painful?
- Good written and oral communication skills
- Excellent administrative and record keeping skills
Company info
- Demonstrated ability to work effectively as part of a team, collaborating with colleagues, customers, and other stakeholders to achieve common goals
Equal opportunity
- Intuitive is an Equal Opportunity Employer.
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This listing is sourced directly from Intuitive Autonomy's careers page and normalized into a canonical job model.