Lam Research
Field Service Engineer 4
US-AZ-Chandler (1002) · Senior
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About the role
- Your work goes beyond installations and troubleshooting; it ensures the operational excellence of our complex semiconductor equipment.
- Analyze, troubleshoot, conduct diagnostics, isolate issues, and solve problems across a broad range of Lam products to the component level to minimize downtime, system interruptions, and equipment malfunctions.
- Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification.
Responsibilities
- Perform field modifications and updates, maintaining records and reports to coordinate activities between Lam and the customer.
- Partner directly with customer at a management and engineer levels, run customer meetings, measure customer trust, and lead improvement programs.
- Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods.
- The impact you'll make As a Field Service Engineer at Lam, you will step into the limelight of customer support.
- You're on the front lines, understanding customer needs and collaborating with various teams to deliver solutions.
Requirements
- Bachelor's degree in Electronics, Engineering, or related field and 8+ years of experience
- or Master's degree with 6+ years
- Previous experience in installation, maintenance, repair, or troubleshooting of semiconductor capital equipment.
- Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
Nice to have
- Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite.
- Communication skills, both written and verbal, in English.
- Solid analytical, problem solving, and decision-making skills.
- Our commitment We believe it is important for every person to feel valued, included, and empowered to achieve their full potential.
- By bringing unique individuals and viewpoints together, we achieve extraordinary results.
- Lam Research ("Lam" or the "Company") is an equal opportunity employer.
- It is the Company's intention to comply with all applicable laws and regulations.
- Company policy prohibits unlawful discrimination against applicants or employees.
Company info
- Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction.
- The group you'll be a part of The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam.
- We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.
This listing is sourced directly from Lam Research's careers page and normalized into a canonical job model.