Clipboard

Client Support Specialist (Workplaces - B2B)

Remote (Non-U.S.)

Sponsorship not specifiedDetected 167 days ago

Account ManagementZendeskCommunicationProblem SolvingCritical Thinking

About the role

The Workplace team is unified by our common goal: to represent our obsession with the customer experience through thoughtful action.
This role is open to candidates of all experience levels-what matters most is your ability to handle business customers professionally and solve problems effectively.
Customer-Centric Mindset - You genuinely care about helping customers and take ownership of their problems.

Navigate tools like Zendesk and the Clipboard portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation
Develop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations.

We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers.

Proactive Problem-Solving - You don't just follow scripts-you think critically and find long-term solutions for customers.
You will engage with our Workplace customers over both voice and email correspondence.
Deliver fast, accurate, and empathetic support to our workplace customers across voice and email, resolving shift, payment, and platform-related issues in real time
Uphold our values https://www.clipboardhealth.com/careers such as unreasonably fast, ownership, and uncomfortably high standards in every interaction
Opportunity to make a significant impact with our workplace customers
Our mission is to uplift as many communities as possible.
Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022.

This listing is sourced directly from Clipboard's careers page and normalized into a canonical job model.