Racecommunications

Racecommunications

Service Address Specialist

Lancaster, California, United States

Work authorization required$23k-$28kDetected 5 days ago
Data AnalysisJiraCRMExcelCustomer SupportResearchGISCommunicationProblem SolvingMicrosoft Office

About the role

  • At Race, relationships matter as much as speed.
  • We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal.

Responsibilities

  • Validate address accuracy against authoritative sources (USPS, Smarty, county records, and field verification)
  • Maintain a remediation log documenting all address changes, source of correction, and resolution date
  • Group, ungroup MDUs based on build strategy
  • Support the Network Planning and Greenfield Construction teams with accurate address inventories for new build planning
  • Assist Sales and Customer Support teams in resolving service address mismatches that affect order processing or provisioning (Service request tickets)

Requirements

  • Minimum of 18 years of age
  • 2+ years of experience in data entry, data quality management, address validation, or a related operations role required
  • Strong attention to detail with a demonstrated ability to identify and resolve data discrepancies required
  • Proficiency with Microsoft Excel or Google Sheets, including filtering, sorting, and basic data analysis required
  • Ability to manage multiple tasks simultaneously and prioritize effectively in a fast-paced environment required
  • Ability to work nights, weekends, holidays, and overtime as needed to ensure operational continuity and address critical business needs

Nice to have

  • Experience in telecommunications, ISP, or utility industry preferred
  • Familiarity with address validation tools such as Smarty (formerly SmartyStreets), USPS CASS, or similar preferred
  • Prior experience with field operations systems, ticketing platforms (e.g., OSP ticketing), or GIS tools preferred
  • Knowledge of MDU environments, Right of Entry (ROE) processes, or last-mile network construction workflows preferred
  • Experience working with CRM or network inventory platforms such as Pitstop, ServiceNow, or similar preferred

Skills

  • Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications
  • Functional use of common office equipment, computers, and office software
  • Ability to distinguish colors and audible tones

Compensation

  • Why Join Our Team: Join a tight-knit crew-no faceless corporation vibes here Growth potential: promotions and new challenges are part of our DNA Competitive base salary Comprehensive

Company info

  • We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 1994.
  • Our team operates like family: collaborative, supportive, and dedicated to making a real difference.
  • When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose.
  • Position Impact: The Service Delivery Address Specialist is responsible for ensuring the accuracy, integrity, and governance of service address data that supports network planning, construction, provisioning, and customer service operations.
  • This role performs detailed analysis, validation, and remediation of residential and commercial address records, verifies Right of Entry (ROE) requirements for Multi-Dwelling Units (MDUs), and maintains accurate service location information across platforms such as Pitstop and related network inventory systems.
  • The specialist partners closely with Network Planning, OSP, Construction, Sales, Customer Support, and Compliance teams to resolve address discrepancies, support serviceability, and improve data quality through reporting, process improvements, and cross-functional collaboration.
  • Success in this role requires experience in data quality management, address validation, or telecommunications operations, along with strong analytical, organizational, and problem-solving skills, exceptional attention to detail, and the ability to effectively manage multiple priorities in a fast-paced, collaborative environment.
  • Qualifications and Experience: • Eligibility for US Employment without sponsorship • Minimum of 18 years of age • High School Diploma or GED or equivalent combination of education and experience is preferred • 2+ years of experience in data entry, data quality management, address validation, or a related operations role required • Strong attention to detail with a demonstrated ability to identify and resolve data discrepancies required • Proficiency with Microsoft Excel or Google Sheets, including filtering, sorting, and basic data analysis required • Ability to manage multiple tasks simultaneously and prioritize effectively in a fast-paced environment required • Experience in telecommunications, ISP, or utility industry preferred • Familiarity with address validation tools such as Smarty (formerly SmartyStreets), USPS CASS, or similar preferred • Prior experience with field operations systems, ticketing platforms (e.g., OSP ticketing), or GIS tools preferred • Knowledge of MDU environments, Right of Entry (ROE) processes, or last-mile network construction workflows preferred • Experience working with CRM or network inventory platforms such as Pitstop, ServiceNow, or similar preferred • Ability to work nights, weekends, holidays, and overtime as needed to ensure operational continuity and address critical business needs • The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication • Bilingual communication skills are considered a plus, particularly when serving diverse communities
  • collaborative, supportive, and dedicated to making a real difference.

Visa & Work Authorization

  • Qualifications and Experience: • Eligibility for US Employment without sponsorship • Minimum of 18 years of age • High School Diploma or GED or equivalent combination of education and experience is preferred • 2+ years o
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This listing is sourced directly from Racecommunications's careers page and normalized into a canonical job model.