Heihotels

Front Office Manager

Westin San Antonio North - San Antonio, TX

Sponsorship not specifiedDetected 6 hours ago

SalesForecastingLeadershipCommunication

About the role

Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied.
Prepare forecasts and reports and assist in the development of the room's budget.
Track guest satisfaction surveys and maximize usage of the guest response tracking system.

Responsibilities

Implement company and franchise programs.
Monitor and maintain the front office systems and equipment to ensure their optimum performance.
Interview, hire, train, develop, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate of staff members. Ensure timely completion of performance appraisals.
Develop strong relations with the sales team to discuss and implement sales strategies to continually improve occupancy levels and revenues.
Develop and implement controls for expense management. Utilize labor management tools to schedule and control labor costs.
Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.
Perform any other job-related duties as assigned.

Requirements

Minimum of 2 years Front Desk experience, preferably in leadership role.
Advanced knowledge of brand's reward program.
General knowledge of local area attractions and transportation.

Skills

Qualifications and Skills

Compensation

Tipped/Service Charge Eligible? No

Benefits

For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Discretionary Performance Bonus Eligible? No

Company info

Step into our luxury hotel in North San Antonio, which rises 19 stories above this stunning city. The Westin San Antonio North captures the essence of Texas Hospitality with impeccable service and Southern charm. Located just north of Downton San Antonio home of the Alamo and our famous meandering Riverwalk, we are also close to some of the city's exciting attractions like Fiesta Texas and Sea World San Antonio. Through the HEI Loves Initiatives we are dedicated to the diversity of our associates and the building of a strong service culture. We offer our associates, feel meals, free parking and travel perks offered through the Marriott Room Rate program and HEI managed hotels. Join our family and take advantage of competitive benefits, wages, a robust PTO program, plus much, much more.
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.
Step into our luxury hotel in North San Antonio, which rises 19 stories above this stunning city.
The Westin San Antonio North captures the essence of Texas Hospitality with impeccable service and Southern charm.
Located just north of Downton San Antonio home of the Alamo and our famous meandering Riverwalk, we are also close to some of the city's exciting attractions like Fiesta Texas and Sea World San Antonio.
Through the HEI Loves Initiatives we are dedicated to the diversity of our associates and the building of a strong service culture.
We offer our associates, feel meals, free parking and travel perks offered through the Marriott Room Rate program and HEI managed hotels.
Join our family and take advantage of competitive benefits, wages, a robust PTO program, plus much, much more.
Don't meet every single requirement of this job?
At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.
You may be the perfect candidate for this or for other roles within our organization!
Compensation
Tipped/Service Charge Eligible?

Equal opportunity

equal opportunity employer.

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