Cogent

Technical Account Manager

San Francisco, CA

Sponsorship not specified$10k-$20kDetected 89 days ago

PythonSQLDatabricksAWSGCPAzureCloud PlatformsCI/CDDevOpsRESTData EngineeringAgentic AIProject ManagementCustomer SuccessResearchCommunication

About the role

Serve as the primary technical point of contact during deployment, translating between customer engineering teams and Cogent's Product and Engineering organizations.
Advocate for customers internally by surfacing product gaps, documentation needs, and deployment friction to Product and Engineering.
Contribute to internal tooling and process improvements that scale the deployment function as Cogent grows.

Cogent is an Applied AI Lab building the next generation of AI agents for cybersecurity.
We partner with Fortune 500 companies to secure some of the most complex production environments in the world.
Troubleshoot complex technical issues during rollout - debugging configurations, API integrations, authentication flows, and data pipelines - and drive them to resolution.
Develop reusable playbooks, runbooks, and deployment artifacts that help every future customer get to value faster.

Familiarity with modern data and integration patterns - REST and webhooks, SSO/SAML/OIDC, containerization, CI/CD concepts.
you can explain a system to a developer and a business outcome to a VP in the same afternoon.
Comfort working remotely across time zones and traveling occasionally (roughly 10-20%) for customer on-sites and company gatherings.
Experience at a high-growth SaaS or infrastructure company during a scaling phase.
Working knowledge of Python, SQL, or a scripting language you reach for to automate the tedious parts of the job.
5+ years of experience in a technical, customer-facing role - Technical Account Manager, Solutions Engineer, Deployment Engineer, Implementation Consultant, or similar.

Top universities like Stanford, Berkeley, Penn, Duke, Carnegie Mellon, Waterloo
Unicorn, high-growth companies like Scale AI, Databricks, Stripe, Tesla, Coinbase
World class cybersecurity experts from Wiz, Abnormal AI, Zscaler
Preeminent research labs like Deepmind and SAIL
Lead architecture and integration discussions, advising customers on best practices for scale, security, and reliability in their environment.
Proven track record leading technical deployments or implementations for enterprise or mid-market B2B SaaS customers.
You'll be the person customers call when they need to understand how Cogent fits into their stack, unblock an integration, or get executive buy-in for a broader rollout.
To stay at the cutting edge, we blend frontier research with real-world execution.
Own the end-to-end deployment journey for new customers, from technical kickoff through go-live and early adoption milestones.
Partner with Sales and Customer Success to identify expansion opportunities surfaced during deployment and hand off accounts cleanly once customers are in steady state.
As a Technical Account Manager focused on customer deployment, you'll own the technical success of new customers from kickoff through initial production rollout and early expansion.

This listing is sourced directly from Cogent's careers page and normalized into a canonical job model.