Wolters Kluwer
Senior Sales Business Retention Associate
USA - Kennesaw, GA · Senior
Sponsorship not specified$40k-$68kDetected 7 hours ago
Data AnalysisCRMCommunicationCollaborationProblem SolvingTime Management
About the role
- As a Senior Sales Business Retention Associate, you will leverage your specialized skills to address non-standard operational and administrative issues.
- Your role will be crucial in shaping customer experiences and ensuring their loyalty, contributing significantly to the company's success.
Responsibilities
- Develop and maintain detailed customer records.
- Create and implement detailed customer retention strategies.
- Lead the resolution of escalated issues from junior associates.
- Lead and collaborate with cross-functional teams.
Requirements
- Advanced proficiency in CRM software and tools.
Skills
- Customer Relationship Management: Advanced skills in maintaining and enhancing client relations.
- Communication: Strong verbal and written communication abilities.
- CRM Software: Advanced proficiency in CRM software and tools.
- Problem Solving: Resolve complex client issues rapidly.
- Time Management: Handle multiple complex tasks efficiently.
- Active Listening: Deep understanding of client needs and concerns.
- Data Analysis: Skills in analyzing detailed customer feedback and trends.
- Our Interview Practices
Compensation
- $40,000.00 - $67,550.00 USD
- Compensation range listed is based on primary location of the position.
- Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location.
Benefits
- Full details of our benefits are available upon request.
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This listing is sourced directly from Wolters Kluwer's careers page and normalized into a canonical job model.