ARGONNE

Senior IT Service Desk Technician

Lemont, IL USA · Senior · Contract

Sponsorship not specified$40k-$62kDetected 1 day ago

AnsibleLinuxCustomer SupportCommunicationProblem SolvingMicrosoft Teams

About the role

The Shared Services team in the Computing and Environmental Life Sciences directorate (CELS) is looking for a Senior IT Service Desk Technician to join their team.
Please note that the pay range information is a general guideline only.
Argonne encourages everyone to apply for employment.

Desktop support of scientific computing infrastructure (macOS, Linux, Windows) including computer configuration, deployment, and troubleshooting.
Develop strategies and orientations to properly maintain the software and hardware lifecycle for our user computing environment.
Provide technical guidance to Tier-1 and Tier-2 support engineers to provide technical guidance on the daily operations of their activities ensuring a proper workload balance.
Synchronizes with internal partners and external vendors to properly manage the lifecycle of CELS user computing environment.
Demonstrated customer service excellence, including professional demeanor under pressure, ability to manage user expectations, build collaborative relationships.

To perform the essential functions of this position successful applicants must provide proof of U.S. citizenship, which is required to comply with federal regulations and contract.
Comprehensive knowledge of operating and software systems including implementation, maintenance, and best practices.
Strong knowledge of Virtual Machine technologies, including VMware and Hyper-V.
Experience in programming or script writing and automation.
Strong interest in emerging technologies and applications, and an ability to apply them to the computing environment.
Ability to work on individual projects and as a member of a team and show intermediate skills in leading small to medium size projects.
Ability to model Argonne's core values of impact, safety, respect, integrity and teamwork.

Strong problem-solving and learning skills, including systematic troubleshooting, root-cause analysis.

Skills conducting problem triage and communicating with internal customers about potential solutions.

This listing is sourced directly from ARGONNE's careers page and normalized into a canonical job model.