Brex
Servicing Collections Associate
Salt Lake City, Utah, United States
Sponsorship not specified$46k-$57kDetected 1 day ago
SalesforceAccountingExcelCustomer SuccessCommunicationMicrosoft OfficeUnderwriting
> stay_score
odds of building a lasting career here
39Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
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About the role
- By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly.
- If you want to work at the heart of the business, Operations is where you belong.
Responsibilities
- Collaborate with CX, UW, Sales, CSM, and Risk teams to devise and implement strategies aimed at maximizing long-term customer repayments, particularly in delinquency scenarios
- Identify and suggest improvements to payment plans/settlement options, considering trade-offs and additional credit exposure, to optimize recoveries
- Provide support to the Underwriting, Accounting, and Finance teams by offering visibility into ongoing customer negotiations and Servicing results
- Work effectively with various partners to ensure a harmonized approach towards achieving common goals
- Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry.
- We're committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream.
- We make this a reality by empowering you with the tools, resources, and support you need to grow your career.
- We own credit, fraud, money movement, and payments, protecting our customers and our company.
- From product operations that ensure flawless launches to scalable systems that drive innovation and precision, we operate at the intersection of product, design, engineering, and customer success.
Requirements
- 1+ years of of experience in a customer-facing role
- Strong ability to problem solve and resolve escalated customer issues
- Ability to multitask in a fast paced environment
- Experience using Microsoft Office/Google Apps
- Experience using Salesforce Service Cloud, Salesforce Reporting, queue management, and Excel Functions
- Must be willing to work in office 3 days per week on Monday, Wednesday and Thursday
- Previous experience in commercial receivable recoveries
- Experience using Retool
Skills
- Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets.
- Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.
- Operations team at Brex
- Operations is the backbone of Brex's mission to power businesses through our Intelligent Finance Platform.
Compensation
- The expected base salary range for this role is $45,600 - $57,000 USD, with the opportunity to earn additional commission.
- However, the starting base pay will depend on a number of factors including the candidate's location, skills, experience, market demands, and internal pay parity.
- Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.
- As a perk, we also have up to four weeks per year of fully remote work!
Company info
- Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most.
This listing is sourced directly from Brex's careers page and normalized into a canonical job model.