Answering Service Care
Operations Team Leader - FL
Margate, FL · Part-time
Sponsorship not specifiedDetected 14 days ago
ExcelHRCustomer SupportLeadershipCommunicationCollaborationProblem SolvingAdaptability
About the role
- Join Answering Service Care 50 Years in Business: Where Excellence in Customer Engagement Meets Innovation.
- Resolve Problems: Provide guidance to agents in handling challenges, errors, and complaints during customer interactions.
- Monitor Quality: Assist in maintaining high-quality service by monitoring agents' performance and providing constructive feedback.
Responsibilities
- Oversee and Support Agents: Manage the floor, ensuring agents meet quality standards and feel empowered to succeed.
- Assist HR: Support the Human Resources team by facilitating walk-in applicants and onboarding processes when needed.
- Reporting: To track performance and results, prepare and manage reports using database tools and word-processing software.
- Manage the floor, ensuring agents meet quality standards and feel empowered to succeed.
- Support the Human Resources team by facilitating walk-in applicants and onboarding processes when needed.
- Maintain an energetic and positive demeanor to foster collaboration and productivity.
- Stay organized and maintain high standards for accuracy in all tasks.
- Collaborate effectively, contributing to a supportive and positive work culture.
- Innovation: By embracing cutting-edge solutions, we redefine customer experiences and create streamlined operations that set us apart.
- We'd love to hear from you if you're ready to lead with purpose, inspire excellence, and grow in a supportive environment!
Compensation
- At Answering Service Care, we're thrilled to announce our aggressive pay structure.
- That's why our starting wages are among the best in the industry: Weekly Direct Deposit Pay: $19.23 hr.
Benefits
- Paid Training Health/Dental/Vision & Term Life PTO (Start earning on day one) 401k Employee Assistance Program (Free Training & Development Courses) Childcare Reimbursement up to $375 a month
Company info
- To forge seamless, tailored communication solutions that nurture relationships and consistently exceed expectations.
- We're eager to connect with you if a passion for customer service and leadership drives you.
- Operations Team Leader Role: Empathize.
- Communicate.
- As a call center Operations Team Leader, you'll be a key player in ensuring our team thrives and delivers exceptional service.
- You'll lead by example, handle sensitive information with care, and uphold high professional standards, driving the success of our organization.
- Stay driven to achieve company goals, particularly in service quality and operational efficiency.
- Thrive in a collaborative, forward-thinking work environment.
- Professionalism: We build trust through integrity, respect, and a commitment to excellence in every interaction.
- We offer tailored growth paths to help you achieve your professional aspirations.
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This listing is sourced directly from Answering Service Care's careers page and normalized into a canonical job model.